User Support Specialist (Intelligence Data Discovery and Tradecraft)

Leidos•Bethesda, MD

9d•Hybrid

About The Position

Leidos is seeking a User Support Specialist to join their team in supporting the POSTMAN platform, a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT). The role involves ensuring the platform is user-friendly, adheres to IC standards, and integrates various technologies like cloud computing, AI, and ML. The position focuses on advancing big data analytics tools and micro-service development. The work is primarily on-site in Bethesda, MD, with a flexible schedule and occasional remote work possible. The User Support Specialist will provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data for intelligence analysis and operations. This role is ideal for a former intelligence analyst or instructor who enjoys helping others, developing tradecraft, solving problems, and working with people. The specialist will collaborate with data scientists, technologists, and program leadership.

Requirements

An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
Experience working with Intelligence Community and Law Enforcement Agencies.
Experience with creating user guides and training end users for software platforms.
The ability to perform well in a dynamic, fast-paced environment.
To enjoy and excel at solving complex problems to support real-world National Security missions.
To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
To be self-motivated, creative, and organized.
The ability to clarify and accomplish tasks on time, under limited supervision.
The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
Excellent written and verbal communication skills.

Nice To Haves

Experience providing technical training for IC tools or technologies.
Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
Data analytics experience.
Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
Experience working Russia, China, Iran, and North Korea issues.
High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence).

Responsibilities

Become a POSTMAN power user to support the discovery of critical intelligence insights.
Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
Create POSTMAN training and familiarization material to support Users.
Document and communicate user requirements to POSTMAN development teams.
Collect and analyze metrics to refine user engagements and improve data discovery.