User Support Specialist

Benesch•Chicago, IL

1d•Hybrid

About The Position

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference. We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share. At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job! IT User Support Specialist We have a career opportunity for a User Support Specialist with experience in Help Desk, computer/equipment deployment, software support and upgrades, and onboarding/offboarding employees. This person will work on a team and play a key role in managing the day-to-day operations of providing user support and onboarding support to our 45+ locations throughout the US. Location: This position has the opportunity to work on a hybrid schedule or full-time in any of Benesch’s offices.

Requirements

B.S. degree in Computer Science, Information Systems or related discipline from an accredited university/college
Minimum of two years' experience with hardware and software support
Minimum of two years of Office 365/Teams experience
Familiarity with Windows operating systems.
Ability to prioritize and multi-task, problem solving skills, and excellent written and communication skills.
Basic networking and connectivity troubleshooting knowledge.

Nice To Haves

Experience in tier 1 help desk support preferred
Experience with Tanium and PDQ is a plus.

Responsibilities

Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed.
Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system. (Help Desk)
Travel to offices to assist with hardware deployment and infrastructure upgrades (10%-20%).
Support home office with infrastructure maintenance needs.
Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided.
Partner with the Software Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firmwide updates, hot fixes, and patches.
Partner with the Infrastructure group to escalate unresolved issues or assist with initiatives and projects.
Assist with onboarding and training of new staff in IT systems.
Assist with documentation of technical solutions.