User Support Associate (Part-time)

Pikkit • ,

9d • Remote

About The Position

We are looking for a dedicated Part-Time User Support Associate to help us maintain and improve user satisfaction as we continue to expand. This is a remote role. As a User Support Associate, you will provide exceptional user support and address user inquiries effectively, collaborate with the engineering team to identify and resolve user issues promptly, gather and analyze user feedback to improve our product, and work closely with our marketing and product teams to communicate user needs and preferences. Join us at Pikkit and help shape the future of sports betting while ensuring our users have the best possible experience!

Requirements

• Frequent, hands-on use of Pikkit
• A strong understanding of sports betting and how the Pikkit product works
• 1+ year(s) of experience in customer support or a related role
• Excellent communication skills, both written and verbal
• Ability to handle multiple tasks and thrive in a fast-paced environment
• Excellent problem-solving skills and a proactive approach to user issues

Responsibilities

• Provide exceptional user support and address user inquiries effectively
• Collaborate with the engineering team to identify and resolve user issues promptly
• Gather and analyze user feedback to improve our product
• Work closely with our marketing and product teams to communicate user needs and preferences

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed