User Services Support Technician

THE VOICE OF THE MARTYRS • Bartlesville, OK

4d • $50,000 - $56,000 • Onsite

About The Position

The User Services Support Technician is responsible for providing technical and administrative support for distributed computer systems, both hardware and software. This role is part of the Ministry Support Division and reports to the User Services Manager. The position requires adherence to VOM's Statement of Faith and Five Purposes, and operates within a typical office environment and hours at VOM's headquarters in Bartlesville. The technician must be discreet, able to maintain confidentiality, and be a biblical disciple participating in the spiritual life of the organization.

Requirements

• 5+ years of experience as a computer technician.
• Thorough knowledge of PCs and Microsoft administration (including wiring, hubs, and routers).
• Good working knowledge of Microsoft Office products and the current Windows operating environment/system both at the desktop and server levels.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Must live in the area and work at VOM’s headquarters in Bartlesville.
• Discreet and careful communication with respect to keeping VOM work- and personnel-related information confidential.
• Must be a biblical disciple.
• Must participate in the spiritual life of the organization.
• Agree with and adhere to the VOM Statement of Faith.
• Employee must be able to perform the essential functions of the job with or without accommodation.

Nice To Haves

• Bachelor's degree in Computer Science or equivalent work experience.
• Various computer certifications completed or in progress.

Responsibilities

• Provide desktop and laptop support for both hardware and software via a support ticketing system.
• Provide desktop and laptop support for both hardware and software via hands-on support when necessary.
• Perform new equipment setup and deployment according to established policies and procedures.
• Contribute to the maintenance, upkeep, and accuracy of an asset management system.
• Define and implement desktop configurations for VOM operations.
• Define and implement laptop configurations for VOM domestic operations, including encryption schemes.
• Define and implement laptop configurations for VOM international operations, including encryption schemes.
• Interact with the international support vendor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree