Hickory, Nc
Heunets•Hickory, NC
•Onsite
About The Position
This role provides critical onsite support throughout the Bird to BV migration project, encompassing user readiness, cutover weekend activities, and post-migration hypercare. The primary focus is to ensure a smooth transition for users receiving new BV laptops and associated peripherals, assisting with setup, login, application access, and connectivity issues. The position requires extended hours during cutover and involves close coordination with various technical teams and leadership.
Requirements
- Windows 10 / Windows 11 support
- Microsoft 365 — Outlook, Teams, OneDrive
- MFA / Microsoft Authenticator configuration
- Laptop deployment and endpoint troubleshooting
- Printer and peripheral troubleshooting
- Basic networking and WiFi troubleshooting
- Enterprise migration or hypercare support experience
- Strong customer-facing communication skills
- Readiness
- VPN
- Microsoft 365 Support
- Connectivity
- Access
- BASIC
- Escalation
- Laptops
- Outlook
- Onboarding
- Validation
- SharePoint
- Networking
- Communication Skills
- Troubleshooting
- Windows
- Testing
- Leadership Communication
Responsibilities
- Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration.
- Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals.
- Assist users with first-time BV login, new credentials, and temporary password setup.
- Configure and troubleshoot Microsoft Authenticator / MFA setup.
- Validate access to Outlook, Teams, OneDrive, and SharePoint.
- Support printer setup, print validation, and scan-to-email testing.
- Troubleshoot WiFi, VPN, and network connectivity issues.
- Validate device-based applications and support AVD / Windows App access.
- Coordinate with remote technical bridge teams and SMEs for issue resolution.
- Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates.
- Provide white-glove support to executive and VIP users during onboarding and hypercare.
- Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required.
- Work extended hours or weekends during cutover activities as required.
- Maintain professional communication with customer, migration, and leadership teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
