User Profile System Administrator
About The Position
Leidos is seeking a mid-level User Profile System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations and networks. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will deploy, operate and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
Requirements
- Experience with interacting with customers to handle complex service inquiries and problems.
- Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software.
- Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management.
- Knowledge of IC IT standards and best practices.
- Experience deploying, operating and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise.
- Experience with Scripting/Automation using PowerShell or other scripting languages.
- Experience with log reviews, incident analysis, and identification of issue trends.
- Experience troubleshooting issues in a growing environment.
- Time management skills.
- Strong oral and written communications skills.
- Track record of working effectively within a team, and support to peers toward improved processes and results.
- Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
- Experience reviewing work products from peers for consistency and accuracy.
- Experience supervising and mentoring others in a small team setting.
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
- US Citizenship is required.
- TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.
Nice To Haves
- Ivanti User Workspace Manager Administrator certification or equivalent AppSense certification
- ITIL Foundation certification
Responsibilities
- Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
- Provide implementation, troubleshooting and maintenance support.
- Rapidly distinguish isolated user problems from service outages.
- Deploy, operate and maintain the user profile management system to ensure roaming user profiles.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Establish comprehensive availability and capacity management solution using lessons learned.
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Mentor junior teammates and may supervise others.
- Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting, triage, and outage classification during non-duty hours.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
