User Profile Management Systems Administrator - TS/SCI with Polygraph

General Dynamics Information Technology • Annapolis Junction, MD

4d • Onsite

About The Position

As a User Profile Management Systems Administrator supporting CIO Infrastructure Services (CIS), you will maintain, secure, and optimize enterprise user profile management systems that ensure consistent, reliable user experiences across multinetwork desktop, VDI, and cloud environments. You will manage profile integrity, reduce login issues, and support seamless mobility of user settings and data, directly contributing to productivity, system resilience, and mission readiness across the enterprise.

Requirements

• Active TS/SCI clearance with a favorable Polygraph
• Meet DoD 8140 Information Assurance Workforce certification requirements (e.g., Security+ CE)
• Additional training – Microsoft 365 Certified: Endpoint Administrator Associate (40+ hrs)
• Hands on experience administering enterprise endpoint management platforms (e.g., MECM/ Intune or similar) across multinetwork environments
• Strong proficiency in OS deployment, task sequencing, imaging, driver management, application packaging, and automation
• Experience with secure configuration, endpoint hardening, encryption, and compliance enforcement
• Familiarity with patch management, vulnerability remediation, and endpoint compliance auditing
• Ability to diagnose and resolve complex endpoint, authentication, profile, and configuration issues
• Strong documentation, communication, and cross team collaboration skills
• US citizenship required
• Bachelor’s degree in an IT‑related field or 8+ years of relevant IT experience in lieu of a degree (for Senior role)
• Bachelor’s degree in an IT‑related field or 10+ years of relevant IT experience in lieu of a degree (for Principal role)

Nice To Haves

• Policy Enforcement
• Profile Management
• User Environment Management (UEM)
• Virtual Desktop Infrastructure (VDI)

Responsibilities

• Administer, operate, and maintain enterprise user profile management platforms, ensuring stable, consistent, and secure user profile delivery across physical and virtual endpoints
• Monitor system health, logon times, storage usage, replication, and overall profile performance, resolving issues that impact user productivity and system responsiveness
• Support profile migrations, transfers, and updates across networks, domains, and environments, ensuring data integrity and alignment with approved configuration standards
• Troubleshoot complex profile related issues including corruption, sync failures, policy conflicts, authentication dependencies, and domain placement errors
• Implement configuration updates, version changes, architecture optimizations, and operational modifications to sustain resilient, compliant profile environments
• Maintain accurate documentation, SOPs, and configuration artifacts supporting change management, troubleshooting, and operational sustainment
• Collaborate with endpoint, VDI, storage, authentication, and cybersecurity teams to maintain profile health, integrate new capabilities, and improve end user experience
• Apply security updates, software patches, and configuration fixes to profile management systems, ensuring compliance with enterprise security baselines and hardening requirements
• Identify and remediate noncompliant profile management components by reviewing vulnerability and compliance reports, resolving patching exceptions, and validating corrective actions across environments

Benefits

• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays
• Paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior