User Experience Researcher

Team Red Dog•Redmond, WA

1d•Remote

About The Position

Team Red Dog is hiring a User Experience Researcher for our client, a global productivity and collaboration leader. In this fully remote role, you will plan and execute rapid UX research programs, including usability testing, early concept testing, participant recruitment, and qualitative and quantitative research, then translate findings into clear, actionable insights for product, design, and engineering teams. Your research will help shape product experiences early in the development process, providing critical signals that influence products used by millions of people. This is a high-impact opportunity for a researcher who can independently drive studies from intake through execution and communicate findings in a way that directly influences product direction.

Requirements

Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field with 2+ years of User Experience Research experience, or a Master's degree in a related field with 1+ year of User Experience Research experience, or equivalent experience.
4+ years of experience conducting usability testing and user experience research.
4+ years of experience screening and recruiting participants for UX research programs.
5+ years of experience writing and reporting research insights.
Experience applying qualitative and quantitative research methods to inform product direction and detailed experience design.
Experience creating research plans, selecting appropriate methodologies, developing study materials, conducting research, and synthesizing findings.
Experience with early concept testing and usability testing during the design and product development process.
1+ year of relevant experience within the technology sector.
Strong analytical, problem-solving, data analysis, and insight-translation skills.
Strong written and verbal communication skills, including the ability to present research findings clearly to varied audiences.
Demonstrated ability to collaborate with product management, design, engineering, and other cross-functional stakeholders.
Experience managing research scope, timelines, priorities, and deliverables.
Understanding of user-centered design, interaction design, user experience, and user interface principles.
Ability to work with customer feedback and mixed data sources to develop meaningful user journey and customer insights.
Ability to apply privacy, security, accessibility, and diversity and inclusion considerations to UX research.
Master's degree or higher and additional UX Research experience are preferred.

Nice To Haves

A highly successful candidate will have experience independently leading a rapid research program and confidently managing the full research lifecycle from intake through execution and delivery of actionable recommendations.
Strong candidates will bring particular depth in early concept testing and usability testing, combined with excellent participant recruiting, research analysis, and reporting skills.
The ability to organize complex research efforts, collaborate naturally with product and design partners, and articulate findings in a compelling way will be critical.
Candidates who can turn research data into clear product implications—and influence teams to act on those insights—will have the greatest impact in this role.

Responsibilities

Create and drive research plans and roadmaps for studies and programs supporting a defined product, feature area, product line, or service.
Independently facilitate rapid research programs from intake of research requests through research execution, synthesis, reporting, and recommendations.
Apply qualitative and quantitative research methods, including usability testing, early concept testing, customer interviews, surveys, and other appropriate research methodologies.
Conduct research to identify customer needs, behaviors, context, and journeys and translate findings into actionable product and UX insights.
Recruit research participants and develop effective screening criteria and recruitment materials for research programs.
Develop and review research instruments, including surveys, interview scripts, discussion guides, and other study materials.
Analyze and synthesize qualitative and quantitative data to identify patterns, conclusions, customer needs, and opportunities for product improvement.
Communicate research findings through compelling presentations, research reports, user stories, and other formats that influence product direction.
Partner with product management, design, engineering, and other disciplines to integrate research insights into product strategy and detailed experience design.
Use customer feedback sources such as product surveys, crash reports, social media, Net Promoter Score (NPS), and System Usability Scale (SUS) to augment research findings.
Create tools, templates, question libraries, and other resources that help product teams develop testable hypotheses and conduct effective customer research.
Collaborate with cross-disciplinary research teams and help educate partners on research rigor, methodology, and the value of customer-centered decision-making.
Apply privacy, security, accessibility, and diversity and inclusion principles throughout research planning, execution, analysis, and reporting.
Perform appropriate PII risk checks and data minimization practices and ensure research materials and results follow applicable privacy and security requirements.
Identify industry and vertical trends that may reduce uncertainty and inform future product initiatives.
Assess the user journey from awareness through adoption and retention and develop insights that support improved customer value and product growth.
Contribute to continuous, iterative research that helps product teams identify customer problems and determine the right solutions rather than simply validating predetermined solutions.