User Experience Research Specialist (Bothell, WA)

Philips•Bothell, WA

4d•Hybrid

About The Position

As a User Experience Research Specialist, you will contribute to the development of next-generation products and digital innovations for Philips Sonicare. In this role, you will oversee the operational aspects of user research within Research and Development, ensuring excellence in participant database management, participant experience, safety, quality, and compliance. Your role: Support end-to-end user product research activities, from study setup through insight delivery, including documentation review, participant coordination, and synthesis of insights using repositories and literature reviews to identify patterns and important trends across studies. Lead participant recruitment and engagement by developing study materials, screening for eligibility, scheduling sessions, and serving as the primary point of contact—ensuring a seamless and positive participant experience while troubleshooting issues in real time. Build and grow a diverse participant database through multi-channel sourcing strategies (e.g., social media, referrals, professional networks, and events) to support ongoing and future research needs. Ensure compliance with Quality Management System (QMS), regulatory standards, and privacy laws by applying Good Clinical Practice (GCP) and Good Documentation Practice (GDP), maintaining audit readiness within a regulated medical device environment. Manage Institutional Review Board (IRB) submissions and study documentation, including consent, eligibility verification, and maintenance of Trial Master Files and Site Regulatory Files in close partnership with researchers and Research Operations. Drive continuous improvement by standardizing processes, optimizing workflows, and developing tools and templates that enable efficient, compliant, and privacy-first research practices. Collaborate with the facilities team to manage inventory, order and restock supplies, maintain and calibrate equipment, ensuring continuous improvement and audit readiness Partner with Privacy stakeholders and Research Operations leadership to design, standardize, and optimize processes, tools, and templates that ensure efficient, compliant, and privacy-first practices develop and improve processes and templates to ensure privacy and compliance in an efficient manner. Coordinate with global research teams to share best practices, align on methodologies, and leverage cross-regional sties and participant capabilities to scale and enhance research impact

Requirements

3+ years of experience in User Research or Clinical Research (preferably hands-on experience).
Proven track record of compliance with Good Clinical Practice and Good Documentation Practice.
Proficient in Microsoft Office
Strong understanding of (user and/or clinical) research processes.
Experience with continuous improvement projects.
You have a Bachelor’s Degree in Business / Administration, Healthcare, Sciences, Design, Human Factors, Psychology, Behavioral Sciences, Sensory Science, Ergonomics, Human Computer Interaction, Engineering and/or Dentistry or a related field, OR equivalent combination of education and above listed experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You have a strong drive to put the consumer and study participants first, and have the ability to communicate with study participants in a professional manner that represents the Philips brand.
You have strong decision-making skills, and can identify and resolve problems in a timely manner.
You have excellent organizational skills, with extreme attention to detail.
You thrive in a fast-paced and ever-changing environment.
You are a self-starter, who collaborates well with a team, and excel both in teaching and enforcing rules and regulations as needed.

Nice To Haves

Copilot, Power Automate, and Power BI are nice to have.
Experience with EyeQuestion, Veritas IRB, UserTesting.com, Tremendous, Smartsheet, Medidata, E-TMF, EDC preferred.
Experience in administrative duties including but not limited to: participant communication, scheduling, reminders and compensation, accurate accounting and reconciliation of participant compensation, develop and maintain a database of qualified participants both locally and nationally.
Experience with medical devices, nice to have.

Responsibilities

Support end-to-end user product research activities, from study setup through insight delivery, including documentation review, participant coordination, and synthesis of insights using repositories and literature reviews to identify patterns and important trends across studies.
Lead participant recruitment and engagement by developing study materials, screening for eligibility, scheduling sessions, and serving as the primary point of contact—ensuring a seamless and positive participant experience while troubleshooting issues in real time.
Build and grow a diverse participant database through multi-channel sourcing strategies (e.g., social media, referrals, professional networks, and events) to support ongoing and future research needs.
Ensure compliance with Quality Management System (QMS), regulatory standards, and privacy laws by applying Good Clinical Practice (GCP) and Good Documentation Practice (GDP), maintaining audit readiness within a regulated medical device environment.
Manage Institutional Review Board (IRB) submissions and study documentation, including consent, eligibility verification, and maintenance of Trial Master Files and Site Regulatory Files in close partnership with researchers and Research Operations.
Drive continuous improvement by standardizing processes, optimizing workflows, and developing tools and templates that enable efficient, compliant, and privacy-first research practices.
Collaborate with the facilities team to manage inventory, order and restock supplies, maintain and calibrate equipment, ensuring continuous improvement and audit readiness
Partner with Privacy stakeholders and Research Operations leadership to design, standardize, and optimize processes, tools, and templates that ensure efficient, compliant, and privacy-first practices develop and improve processes and templates to ensure privacy and compliance in an efficient manner.
Coordinate with global research teams to share best practices, align on methodologies, and leverage cross-regional sties and participant capabilities to scale and enhance research impact