User Experience - Quality Engineering Manager

Apple • Cupertino, CA

19h

About The Position

Apple is where individual creativities gather together, committing to the values
that lead to great work. Every new product we build, service we create, or Apple
Store experience we deliver is the result of us making each other’s ideas
stronger. That happens because every one of us shares a belief that we can make
something wonderful and share it with the world, changing lives for the better.
It’s the diversity of our people and their thinking that inspires the innovation
that runs through everything we do. When we bring everybody in, we can do the
best work of our lives. Here, you’ll do more than join something — you’ll add
something. Imagine what you could do here! The System-Wide Quality organization
is seeking an exceptional quality engineering manager to lead the User
Experience Quality team—a unique black-box testing team that simulates
real-world customer usage across Apple products to ensure we ship software that
truly delights. In this role, you'll have the opportunity to shape the next
chapter of User Experience Quality, leading the team through a multi-year
evolution from periodic manual test passes to a comprehensive, continuous view
of software quality at scale that directly influences executive decisions on
product readiness, strategic priorities, and future quality investments.
Unlike traditional QA teams focused on functional validation of specific apps or
features, the User Experience Quality team takes a fundamentally different
approach—assessing the function and feel of end-to-end use cases that matter
most in our customers' daily lives. This role requires a leader who possesses
the same deep user experience intuition that makes the team's existing testing
valuable while also championing innovation that amplifies its impact. You'll
foster a culture of collaboration and continuous improvement while driving a
transformative vision: evolving User Experience Quality from periodic manual
testing into a holistic quality product that combines continuous AI-driven
automation, focused manual test passes, and integrated data insights from across
Apple.

Requirements

• BS in Computer Science, BS/BBA in Management, or 4+ years of equivalent software quality engineering experience
• 2+ years of experience in a managerial or team leadership capacity
• Excellent written and verbal communication skills
• Creative thinker and strong problem solver with meticulous attention to detail
• Proficiency with Apple operating systems, including iOS, macOS, tvOS, visionOS, and watchOS

Nice To Haves

• Demonstrated experience leveraging Generative AI to create and optimize testing products and automation
• Familiarity with scripting languages (e.g., Python) for test automation and data analysis
• Experience with objective and subjective analysis techniques

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees