User Experience Partner (Property Administrator)
About The Position
Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity and human wellness. Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us. This vision informs how we operate, how we design and how we lead. Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come. Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here. Cultivate an engaging user experience for our tenants and guests. As User Experience Partner, you will perform a broad range of property administration duties to ensure user experience expectations are met and your assigned properties are performing well. Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.
Requirements
- 2-5 years of experience working in a customer-driven administrative role.
- Exceptional customer service skills.
- Strong verbal and written communication and people skills, including a proven ability to build relationships.
- Strong computer skills, with excellent knowledge of MS Excel and MS Word.
- Strong organization and multi-tasking skills.
- Strong communication skills.
- An ability work under pressure in a fast-paced environment.
Nice To Haves
- Previous Yardi experience an asset.
Responsibilities
- Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
- Assist with the day-to-day management of the portfolio.
- Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
- Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
- Provide a high level of customer service to all clients, colleagues and users requiring assistance.
- Ensure timely completion of all property related information requests and filing.
- Assist in emergency situations.
- Assist property teams with user focused communications, projects and programs.
- Embody and support Allied’s safety and security program.
Benefits
- Shared financial success and an ownership mindset
- Eligible employees participate in performance-based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units.
- In addition to vacation, employees receive six personal days and half-days before statutory holidays.
- Allied supports flexibility while maintaining a strong, in-person culture.
- Comprehensive, company-paid health benefits include vision and dental coverage, along with a healthcare spending account.
- An employee assistance program is available to provide confidential support when it is needed.
- Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplines and develop a broad understanding of the business.
- Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.
- Each year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
