User Experience Designer

Cisco•San Jose, CA

2d•$138,100 - $196,500•Hybrid

About The Position

Cisco’s Customer Experience (CX) organization is one of the company’s fastest-growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. Cisco IQ is the platform behind it, built with emerging technologies including predictive and generative AI to drive customer success. We deliver with urgency, decide with data, and lead with ownership. Our design team shapes the support experience, helping customers find, understand, and reduce risk across their networks. Most of what we build takes an overwhelming volume of information and distills it down to what matters most for each customer, so they can make key decisions quickly without losing the knowledge and context behind them, work that rewards systems-level thinking. Join us to pioneer and shape how AI evolves both what we build and how we build it.

Requirements

Bachelor’s degree with 5+ years of experience, or master's degree with 3+ years of experience.
Experience in UX Design or Product Design.
Experience in design tools such as Figma, Sketch, or similar applications.
Experience integrating AI tools (e.g., Claude, other LLM assistants, generative design tools) into design workflows or designing AI-powered product features.

Nice To Haves

Degree in Human-Computer Interaction (HCI), Interaction Design, or a related field.
Experience working within established design systems, applying components and patterns consistently and with design principles.
Experience designing complex enterprise or technical software, including networking, security, cloud, or data-intensive dashboards.
Portfolio demonstrating end-to-end ownership of shipped software, including user flows, wireframes, interactive prototypes, and final visual designs.
Track record of experimenting with emerging AI tools and sharing insights through internal demos, write-ups, side projects, or publications.

Responsibilities

Execute design for a specific set of features, producing the flows, wireframes, interactive prototypes, and production-ready visual design, and partnering daily with product management and engineering, so the work gets built as intended.
Ground your decisions in what we know about our users and their business, so every design is backed by real insight into how they work.
Apply AI tools across your own workflow, from concept generation and prototyping to testing and validating designs and automating routine tasks, then influence how the team works based on what you’ve uncovered.
Push the next generation of our products toward AI-native experiences, applying the interaction patterns that earn a user’s trust.
Success looks like shipped experiences that are measurably easier to use, and better ways of working that the team picks up from you.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)