User Experience Design - Sr Professional I

Fiserv • New York, NY

8d • Onsite

About The Position

As a Senior Product Designer within the Clover Design team at Fiserv, you’ll have a direct hand in enhancing the digital experience for our merchants and their customers by creating intuitive, human-centered designs across various products and platforms. This position offers an exciting opportunity to collaborate with cross-functional teams and contribute to the overall product strategy and user experience. You will work closely with fellow designers, researchers, product managers, developers, and other stakeholders to ensure that design solutions align with business goals and technical feasibility. You will apply best practices and systems thinking to drive innovation and growth for small and medium businesses and enterprises. With your strong portfolio showcasing a range of in-market products and demonstrating a user-centered design approach you’ll have an exciting new opportunity to make future-forward payments products user-friendly and accessible for everyone.

Requirements

• 5+ years of experience in user experience design, preferably in a digital product environment.
• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field, or an equivalent combination of education, work, or military experience.
• Experience designing products at various stages, in an Agile environment, in collaboration with product managers and engineering leads.
• Strong analytical and problem-solving skills, an evidence-based approach, comfort participating in a culture that values healthy and constructive debate.
• Excellent written and verbal communication, collaboration and team building skills.
• Skill in quickly understanding customer needs and mental models, observing how they interact with products and defining solutions to address their pain points.
• Experience in planning and conducting user research.
• Proficiency with digital design and prototyping tools, particularly Figma
• Thorough understanding of the constraints, capabilities, and conventions of designing for iOS, Android, and responsive web applications.

Nice To Haves

• Fintech/payments domain experience
• Experience working with AI technology and/or designing AI-powered products
• Mastery of advanced features of design and prototyping tools (e.g., Figma Make, Adobe Creative Suite)

Responsibilities

• Plan and conduct user research, including interviews, surveys, and usability testing, to gather insights on user needs, behaviors, and pain points.
• Analyze research findings to inform design decisions and create user personas and journey maps.
• Plan and conduct usability tests to evaluate design effectiveness as well as gather user feedback.
• Analyze test results to make data-driven recommendations for design improvements.
• Create wireframes, concept designs, prototypes, and product specifications that effectively communicate design solutions and the rationale behind them.
• Collaborate with the Director of Product Design and other team members to iterate on designs based on feedback and usability testing results.
• Maintain comprehensive design documentation, including annotated design specifications, journeys, product maps, and user flows to ensure clarity and consistency across projects.
• Participate in design reviews and provide constructive feedback to peers, fostering a collaborative design environment.
• Present design concepts and rationale to stakeholders from across the product triad, effectively communicating the value of user-centered design.
• Stay up-to-date with industry trends, tools, and best practices in UX design, and share knowledge with the team to foster a culture of learning and innovation.

Benefits

• Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior