User Experience Design Associate

JPMorgan Chase & Co.•Plano, TX

About The Position

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space. As an Experience Design Associate in Credit Products, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey. Leveraging your developing knowledge of design and research practices, collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will have a direct impact on mid-sized features or small collections of features within a discipline, ensuring a seamless and inclusive user experience. Contribute to the team's decision-making process and help drive customer-centric innovation strategies. At the Associate level, demonstrate your proficiency in core experience design craft skills, while continuously developing your expertise in these and other design-focused areas. The Credit Products team sits within Card and is made up of designers, content designers, and researchers who are passionate about great design and our customers. We create end-to-end journeys for card products and features, including Chase Pay Over Time, My Chase Loan, Balance Transfers, Credit Line Increases, Credit Line Exchanges, Pricing and more.

Requirements

2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space
Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Responsibilities

Contribute to the design and development of user experiences for mid-sized features or small collections of features and ensure alignment with user needs and business goals
Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, such as web, mobile, and branch
Participate in iterative design processes, incorporate user feedback and insights to improve the overall user experience
Support the implementation of inclusive design practices taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences
Help to gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Collaborate with external partners and our co-brand team to align on objectives, manage deliverables, and drive execution.
Develop reusable frameworks and playbooks across Credit Products and the broader ecosystem to accelerate speed-to-market and enable consistency at scale.
Build strong relationships with cross-functional partners (Product, Strategy, Tech, etc.) and proactively identify opportunities to collaborate, incorporating diverse perspectives to elevate project outcomes and strengthen trust.
Communicate design decisions clearly to stakeholders by articulating rationale, tradeoffs, and user impact to build alignment and drive buy-in.
Work effectively within an established design system, applying standards, patterns, and component guidance to deliver consistent experiences across web and mobile.