User Engagement Engineer SME (Top Secret Clearance Required)

North Point Technology•Herndon, VA

About The Position

North Point Technology is looking to hire a User Engagement Engineer Subject Matter Expert (SME) to support a geospatial intelligence program serving Intelligence Community mission partners. This position requires an active Top Secret clearance with the ability to obtain SCI and a Polygraph. The successful candidate will serve as the bridge between mission users and technical development teams, ensuring that geospatial and intelligence solutions are intuitive, effective, and aligned with operational requirements. This is an opportunity to make a direct impact on mission-critical capabilities used by intelligence professionals.

Requirements

User engagement, user adoption strategy development, and stakeholder support within complex technical environments
Knowledge of geospatial intelligence systems, mapping tools, and geospatial data
User training design and delivery across diverse audience levels, including operational personnel and executive leadership
User feedback collection and analysis to drive system improvements and new feature development
User Acceptance Testing (UAT) coordination and operational evaluation support
Agile methodology participation including sprint planning, backlog refinement, and user story development
Proficiency with program management and collaboration tools such as MS Project, SharePoint, JIRA, and Confluence
Creation of user documentation, FAQs, and support materials for technical systems
User engagement metrics tracking and KPI reporting
Active Top Secret clearance with the ability to obtain SCI and a Polygraph
U.S. citizenship required

Nice To Haves

Human-Centered Design (HCD), User Experience (UX), or Design Thinking methodologies
Geospatial tools such as ArcGIS, Google Earth, or MapInfo
Development of Computer Based Training (CBT) modules
All-source geospatial analysis and reporting
Cloud technologies, big data analytics, and artificial intelligence in geospatial intelligence contexts
Agile, SAFe, or other iterative development and management frameworks
Enterprise architecture and acquisition framework knowledge within an Intelligence Community environment
Experience supporting enterprise-scale engineering initiatives within an Intelligence Community environment

Responsibilities

Lead the development and execution of user engagement strategies designed to drive adoption and effectiveness of geospatial intelligence solutions.
Partner with customer stakeholders, mission owners, system engineers, and product managers to understand user requirements, workflows, and pain points, and translating those needs into actionable system improvements.
Design and deliver user training, workshops, and informational sessions tailored to audiences ranging from operational personnel to senior leadership.
Coordinate User Acceptance Testing (UAT) and operational evaluations.
Gather and analyze user feedback to inform feature development and optimization.
Identify usability issues with recommended enhancements based on mission priorities.
Support Agile ceremonies including sprint planning, backlog refinement, user story development, and acceptance testing.
Track user engagement metrics and report on key performance indicators (KPIs).
Assist in the creation of user documentation, FAQs, and other support materials for geospatial intelligence systems.