User Community Manager
About The Position
The User Community Manager for Trimble Labs will be responsible for managing and growing our user communities, which currently consist of over 9,000 users. This role involves engaging with users, gathering feedback, and facilitating testing initiatives for Trimble products, including Alpha and Beta versions. You will work closely with the Trimble UX team, particularly within the Research Innovation Lab, to ensure that the community's insights are integrated into product development. Manage and expand the Trimble Labs program, our testing community with over 9,000 users. Collaborate with the Connect product team to manage and grow the Connect Labs community, along with 1-2 other user communities. Facilitate gathering user feedback on ideas, prototypes, and Alpha/Beta versions of products. Analyze customer feedback and translate findings into actionable insights for product development. Collaborate with cross-functional teams including product management, engineering, and other UX teams. Communicate survey results and feedback to community members, fostering transparency and trust. Identify opportunities to improve the user engagement program.
Requirements
- 2-3 years of experience in user experience, research, customer engagement, or a related field
- Proven experience in community management or a related field.
- Strong understanding of user experience (UX) principles and user-centered design.
- Familiarity with various research methodologies, including surveys and usability testing.
- Ability to analyze complex data and present findings clearly and concisely.
- Excellent communication, interpersonal, and collaboration skills.
- Experience with tools for research and feedback collection.
Nice To Haves
- Experience in the AECO (Architecture, Engineering, Construction, and Operations) industry or related fields.
- Experience with the Trimble ecosystem.
Responsibilities
- Manage and expand the Trimble Labs program, our testing community with over 9,000 users.
- Collaborate with the Connect product team to manage and grow the Connect Labs community, along with 1-2 other user communities.
- Facilitate gathering user feedback on ideas, prototypes, and Alpha/Beta versions of products.
- Analyze customer feedback and translate findings into actionable insights for product development.
- Collaborate with cross-functional teams including product management, engineering, and other UX teams.
- Communicate survey results and feedback to community members, fostering transparency and trust.
- Identify opportunities to improve the user engagement program.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
