User Access & Provisioning Technician

Centre Technologies•Austin, TX

32d

About The Position

We excited to announce we are expanding and looking to grow our team with a new User Access & Provisioning Technician for our Build Room! Position Summary The primary responsibilities for this position would be to build client laptops to include application installation. Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break-fix issues, and setting up internal and client shipments. To be considered for the role, all applicants must complete the following assessment: IT Build Room Online Assessment

Requirements

0 - 2 years experience in IT-related study or field.
0 - 2 years of Field Experience
Must possess basic knowledge and experience with:
Windows 10 & 11
Microsoft Office suite
Microsoft Office 365 and Autopilot
Microsoft Windows Administration tools (AD Users and Computers)
Understanding of basic network concepts
Understanding of application, desktop, and server virtualization
Understanding of Desktop Deployment / Imaging

Nice To Haves

Bachelor’s Degree a plus
CompTIA A+ Certification a plus
Windows Server 2012/2008/2016
Microsoft Office 365 Admin portal
Understanding of File Permissions (NTFS & Sharing)

Responsibilities

Problem management and escalation of issues in a timely manner
Prioritization of tasks and meeting of deadlines, excellent time management skills
Excellent troubleshooting and assessment skills
Excellent written/verbal communication skills
Must be a team player with outstanding customer service skills
Entry of timesheets, expense reports, and documentation on or before the deadline
Keep up to date on market trends, theory, and new ways of doing things; embrace change
Update client documentation
Present progress reports to immediate supervisor and or Project Manager (if so assigned)
Help turn business problems into technical solutions
Manage deployment of equipment in compliance with established technology policies.
Participate in after-hours on-call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues.