EyeQ Monitoring-posted 4 days ago
Full-time • Manager
Onsite • Atlanta, GA

EyeQ Monitoring is a rapidly growing security technology company specializing in remote video monitoring solutions. We partner with our customers to protect people, property, and operations through proactive monitoring, cutting-edge technology, and exceptional service. The Provisioning Manager leads EyeQ’s Provisioning Department and is accountable for departmental performance, people leadership, and operational outcomes. This role owns provisioning execution end-to-end, including technician management, quality control, KPI performance, and departmental P&L, while ensuring provisioning timelines and standards are consistently met. This role is expected to model EyeQ’s core values in daily leadership and decision-making: Take the Hill: Own outcomes, push through obstacles, and drive results with urgency and accountability Valued Partnerships: Build strong, collaborative relationships across departments and with key stakeholders Build to Last: Create scalable, repeatable processes that support long-term operational success Enjoy the Journey: Foster a positive, team-oriented environment while maintaining high standards The ideal candidate thrives in a fast-paced, operationally driven environment and balances hands-on execution with accountability for results. This role is required to be in-office in North Atlanta/South Marietta, GA.

  • Lead and manage the Provisioning Department, including provisioning technicians and departmental workflows
  • Conduct weekly 1:1s, oversee ongoing training and development, and lead bi-annual performance reviews
  • Own and manage the Provisioning Department P&L and adhere to agreed-upon department drain
  • Ensure quality control through audits and checks of all provisioning items
  • Maintain accountability for all provisioning-related KPIs, including: Pre-Provisioning average time to completion (3 days) Test & Tune average time to completion (3 days) Service Provisioning average time to completion (1 day) Mobile unit onboarding/offboarding average time to completion (1 day) Zero provisioning-related misses
  • Perform all responsibilities of a Provisioning Technician as needed
  • Prepare regular reporting and provide visibility into performance, risks, and improvements
  • High school diploma or equivalent
  • Knowledge of networking fundamentals
  • Experience in a related technical or provisioning field
  • Authorized to work in the United States
  • Strong attention to detail and ability to manage multiple priorities
  • Comfortable operating in a fast-paced, ever-changing environment
  • Coachable, adaptable, and willing to step in wherever needed
  • Strong communication skills (written, verbal, virtual, and in-person)
  • Experience managing, mentoring, and training technicians at varying experience levels
  • Proficiency with Microsoft Office tools
  • Ability to lift up to 50 lbs and commute daily to Marietta, GA
  • Post-secondary education or certifications in a related field
  • Experience installing or configuring remote security equipment
  • Familiarity with video management systems (NX Platform, Milestone, Genetec, etc.)
  • Experience with IP camera systems
  • Experience with wireless systems (PTP, PTMP)
  • Networking, firewall, router, or VPN management experience (e.g., SonicWall)
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