User Access & Compliance Coordinator

Cambrian Homecare•Long Beach, CA

5d•Onsite

About The Position

Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their own homes. We are seeking a compassionate, capable, and dependable Full-Time User Access & Compliance Coordinator to join our team at our corporate office in Long Beach. This position plays a crucial role in ensuring compliance with Electronic Visit Verification (EVV) regulations. Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service. This is not a remote position.

Requirements

Associate's Degree in Healthcare Administration, Business Administration, Information Systems, or related field preferred. An equivalent combination of education and experience may be considered in lieu of degree
Minimum 2-3 years of experience in healthcare operations, home care, home health, personal care services, or related field
Experience with Electronic Visit Verification systems strongly preferred
Experience with scheduling, billing, payroll, or compliance functions preferred
Knowledge of EVV regulations and healthcare compliance requirements
Strong technical aptitude and ability to learn software applications
Proficiency in Microsoft Office Suite, particularly Excel
Excellent analytical, organizational, and problem-solving skills
Strong attention to detail and data accuracy
Effective verbal and written communication skills
Ability to manage multiple priorities and meet deadlines
Ability to train and support users with varying levels of technical proficiency
18+ years old
US work authorization
Ability to pass a background and reference check
Valid Driver's License and reliable transportation

Responsibilities

Review and monitor Electronic Visit Verification (EVV) data for completeness and accuracy
Identify missing, inconsistent, or non-compliant visit records
Perform timely corrections in accordance with company policies and regulatory guidelines
Conduct routine audits of user accounts to ensure data quality
Generate reports related to user access and EVV activity
Partner with the Payroll and Billing departments to ensure accurate visit data supports payroll processing and claims submissions
Document processes, corrections and audit findings
Support internal and external audits as required
Create, update, and deactivate user profiles across various internal systems for new hires, transfers, and terminations
Ensure appropriate access levels are assigned based on role and department
Maintain accuracy and consistency of employee data across systems
Troubleshoot and resolve access issues in a timely manner
Provide new users with system access guidance and support as needed