Used Firearms Team Lead Full Time

Bass Pro Shops•Garland, TX

10d•Onsite

About The Position

The Team Lead operates a business within a business, responsible for the daily operations of the used firearms business, encompassing buying, selling, and customer service. This role involves initiating all 4473 forms, conducting final checks of required forms before firearm transfers, and fostering a customer-satisfaction selling culture to achieve monthly sales goals and maximize profit through pre-owned firearms. The position requires a strong understanding of fair market values, negotiation skills, and firearms identification knowledge to appraise and acquire used firearms, aiming for the highest possible profit margin. The Team Lead also manages inventory, cultivates leads for firearm acquisitions, and ensures compliance with all federal, state, and local firearms regulations, including conducting monthly ATF compliance audits. Additionally, the role involves merchandising used firearms, collaborating with the corporate merchandising team, and training other staff on used firearm acquisition, disposal, sales trends, and negotiation skills. The Team Lead is also expected to provide high-quality customer service, handle customer inquiries and issues, and participate in ongoing training.

Requirements

Must be 21 years of age
Safely handle firearms
Knowledge of purchasing firearms by either working in the firearms industry or collecting firearms
Good understanding of retail and a knowledge of computers
Background in current firearms models
Able to appraise and know the marketable value of used firearms
Must have a great work ethic and ability to multi task

Responsibilities

Evaluates and appraises used firearms exhibiting knowledge of fair market values, professional negotiation skills, research, and a high degree of firearms identification knowledge.
Controls used firearm inventory and must obtain the highest % margin based on negotiated acquisition.
Initiates all 4473 forms with customers and is responsible for conducting the final check of applicable company, state, and federal forms prior to a firearm being transferred to the customer.
Maintains inventory through daily buying and cultivating leads for potential buying of gun collections outside of the store, along with awareness of local auctions, estate sales, and any other avenue of supply.
Complies with all Local, State, and Federal firearms regulations as an employee of an ATF FFL licensed dealer.
Conducts monthly ATF compliance audits and company required audits.
Merchandises used firearms and is proactive in the arrangement of merchandise.
Partners with Internet Specialist recommending to post those firearms that will achieve the highest potential margin and sell quickly.
Interacts and communicates with Regional Gun Library Managers and the corporate used firearm merchandising team.
Train and educate Outfitters on acquiring and disposing of used firearms, current sales trends, policy and procedure updates and changes, negotiation skills, providing resources to properly identify used firearm values, and other educational aspects of the used firearm business.
Participate in ongoing training including, but not limited to firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance related training, and selling skills / techniques.
Provide highest quality customer service on the sales floor and assisting with customer phone calls, when developing relationships with customers in answering questions about their firearm, quoting a price for their firearm or a retail price of firearms and when responding and handling customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
ALL OTHER DUTIES AS ASSIGNED.