USCG Technical Support Manager
About The Position
The USCG Technical Support Manager (TSM) will provide system Deficiency Records Management Support and requires Security+ certification. The role involves experience in USCG Shipyard operations and providing system overviews using the TSM user guide to various personnel including OPC PRO, USN INSURV team members, and shipbuilder personnel. The TSM will support tracking deficiency records and processes, develop and maintain ship-specific data, assist in updating deficiency statuses, and prepare technical briefings and reports. This includes providing trial card status reports, managing deficiency corrections post-trials, creating ETCs during inspections, transferring data between systems, and assisting with trial card creation and screening. The TSM will also maintain a deployable network for sea trials, respond to database requests, and attend relevant meetings and program reviews.
Requirements
- SECRET clearance required
- CompTIA Security + required
- Experienced in USCG Shipyard operations
- Proficient in the use of the Government TSM system and the ETC tool.
- Expertise in Microsoft Office suite applications.
- Knowledge of ship construction deficiency records management process.
- Bachelor’s degree or 6 or more years’ experience
- At least 5 years of experience relevant to the PWS.
- At least 4 years of experience in a project management role
- Knowledge of ship construction.
Responsibilities
- Support tracking deficiency records and processes including Surveillance, Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CAR), Trial Cards, and Project Management records.
- Develop and maintain ship unique data and database for OPC PRO deficiency record input into the ETC tool and TSM system.
- Assist OPC PRO personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.
- Assist OPC PRO in the preparation of technical briefings, assessments, audits and milestone reviews.
- Assist in the preparation of weekly program management reports, program technical and financial metric status reports, and other reports.
- Provide trial card status reports, through metrics, and progress the correction of deficiencies post-trials; in support of dock side and at-sea portions of trials.
- Maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.
- Maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.
- Assist OPC PRO and INSURV personnel with the creation of new trial cards using the ETC tool.
- Assist OPC PRO personnel with pre-screening and screening activities before, during and post trials.
- Assist OPC PRO with the tracking, defect coding, and other applicable technical assistance on all trial cards from the ETC tool creation, through closure in the TSM system.
- Maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dock side and at-sea portions of trials to record deficiencies in the TSM system.
- Respond to USN INSURV trial card database requests pre, during, and post trials.
- Attend meetings in relation to assigned tasks as instructed by the COR.
- Attend, and support program reviews as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
