US Operations Specialist

Volta Medical•Boston, MA

7d•$80,000 - $90,000•Hybrid

About The Position

Volta Medical is an innovative, data-inspired US and European-based growth MedTech company focused on creating and commercializing cutting-edge AI software products to revolutionize interventional cardiac electrophysiology. The company has developed a data collection and enrichment ecosystem for curated EP lab data, which is utilized in a physician-validated, machine-learning methodology to support complex AF solutions. Their newest technology, Volta AF-Xplorer II, is a data-driven AI decision support system designed to integrate seamlessly into the physician workflow, offering a patient-tailored approach to complex AF and AT procedures. The dynamic and innovative team comprises over 100 collaborators in the EU and USA from diverse backgrounds, including engineers, business professionals, and physicians, all working together to develop AI solutions that assist electrophysiologists in patient care. The company is currently seeking a US Operations Specialist to contribute to their mission.

Requirements

Bachelor's degree.
Minimum of 4 years of experience as an Operations Coordinator or in a similar operational role.
Experience working in a startup or fast-growing environment.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Copilot.
Experience with inventory management software, ERP and/or CRM systems.
Excellent written and verbal communication skills.
Strong interpersonal skills and high attention to detail.
Excellent analytical, problem-solving, and organizational skills.
Demonstrated ability to prioritize tasks and manage multiple assignments simultaneously.
Self-motivated, adaptable, and able to work independently with minimal supervision.
Ability to communicate professionally with external partners, suppliers, executives, and colleagues.
Ability to exercise discretion when handling sensitive and privileged information.

Nice To Haves

Previous experience in the medical device industry is preferred, or experience in another regulated industry.

Responsibilities

Maintain end-to-end product traceability through accurate inventory, asset, and distribution records within the ERP system.
Plan, coordinate, and oversee product movements to ensure timely delivery.
Manage inventory control processes, including stock monitoring, forecasting, replenishment, and reconciliation activities.
Support inventory and operational audits and help identify and resolve discrepancies.
Continuously assess and improve operational workflows and processes.
Conduct operational audits to identify discrepancies and support corrective actions.
Collaborate effectively with internal teams, external partners, suppliers, and other stakeholders to support business needs.
Contribute to the continuous improvement of US operational processes as the organization grows.
Manage the completion and collection of installation, maintenance, and RMA documentation in accordance with QMS requirements.
Support US QMS activities related to document control, product traceability, records management, and quality system compliance.
Identify, document, and escalate product complaints and quality issues to the Quality Assurance team in accordance with complaint-handling procedures and regulatory requirements.
Support complaint investigations, technical escalations, and corrective actions in collaboration with Quality, Operations, and Engineering teams.
Ensure compliance with internal procedures and applicable regulatory requirements.
Maintain accurate, organized, and audit-ready operational and quality records.
Provide occasional support for the installation, configuration, deployment, and servicing of devices.
Coordinate operational activities required to support the effective deployment and ongoing management of Volta systems.
Provide logistical support for corporate events, conferences, and other business activities as needed.