US Operations Lead, Digital Wealth Platform

Arta Finance • Mountain View, CA

2d • Hybrid

About The Position

We are looking for an experienced Operations Lead to drive our Operations function in the US. You will play a key role in building a culture of operational discipline within Arta by managing the team that handles our core operational processes which power the end-to-end user journey of our clients. This includes client onboarding, deposits/withdrawals, trading across all our asset classes and monitoring of account activity. In doing so, you will collaborate with both internal (Customer Success, Product, Compliance, Engineering) and external (broker-dealers, fund managers) stakeholders. The ideal candidate should have an innate curiosity to understand how things work behind-the-scenes and a strong drive for improving processes. They should also be an empathetic mentor who invests in the development of their team members. You will report to the Global Operations Manager based in Singapore.

Requirements

• 8+ years of business operations experience in financial services, ideally in the investments space.
• 2+ years of people management experience.
• A strategic and hands-on leader who is adept at influencing stakeholders through clear communication.
• You thrive in a startup-like environment where not everything is black and white.
• You are comfortable adapting to evolving priorities, navigating ambiguous and complex problem spaces, running experiments, and staying optimistic through change.
• You have experience designing and implementing end-to-end operational processes with appropriate controls.
• You are passionate about financial services and technology.

Nice To Haves

• Strong understanding of investment operations across various asset classes is a bonus.
• Proficiency with SQL and setting up AI workflows are a bonus.

Responsibilities

• Lead and coach our US Operations team, ensuring that team goals align with overall company objectives.
• Own critical operational processes in the areas of trading (across public/private markets and structured products), reconciliation, onboarding, customer risk assessment, account management and money transfers.
• Partner with our Operations, Product, Compliance, Customer Success and Engineering teams to anticipate future business needs and develop/enhance key processes.
• Coordinate the efforts of internal and external partners to investigate operational issues and implement preventive measures.

Benefits

• A competitive salary and benefits package, with ample opportunities for growth and advancement
• A vibrant and dynamic work environment where innovation, collaboration, and continuous learning are highly valued
• The opportunity to work with a diverse and talented team of industry experts, passionate about shaping the future of finance
• Hybrid work environment with micro-kitchen and lunch provided
• Robust health insurance offering for you and your family
• High deductible health plan available with health savings account contribution
• 20 weeks of parental leave
• 17 days PTO annually

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed