US Fleet Operations Manager

Acorn Stairlifts, Inc.•Orlando, FL

About The Position

The US Fleet Operations Manager is responsible for overseeing the safe, compliant, cost-effective, and efficient operation of the company’s fleet. This role provides strategic leadership for fleet planning, vehicle maintenance, vendor management, regulatory compliance, insurance coordination, vehicle registration, and lifecycle management. This position also ensures that all company vehicles are properly maintained, inspected, roadworthy, and operated in accordance with applicable federal, state, and company requirements. This position partners closely with Operations and field leadership to manage fleet-related costs, reduce operational risk, support business continuity, and ensure vehicles are available and properly equipped to meet the needs of the business. The US Fleet Operations Manager also monitors fleet performance, analyzes trends, recommends process improvements, and maintains accurate fleet records to support compliance, accountability, and long-term asset protection.

Requirements

Demonstrated experience with vehicle purchasing, leasing, replacement planning, and fleet lifecycle management.
Strong ability to analyze fleet data, identify trends, prepare charts and reports, and present findings to leadership.
Excellent analytical skills with the ability to collect, organize, evaluate, and interpret information with a high level of accuracy and attention to detail.
Proven experience managing personnel, including providing direction, coaching, accountability, and performance feedback.
Ability to read, understand, and interpret policies, procedures, operating manuals, maintenance records, regulatory documents, and vendor agreements.
Strong written communication skills, including the ability to prepare routine reports, business correspondence, fleet updates, and compliance documentation.
Working knowledge of FMCSA, DOT, OSHA, and other applicable federal, state, and local regulations related to fleet operations, vehicle safety, driver compliance, and workplace safety.
Ability to manage multiple priorities, meet deadlines, and respond effectively to operational issues in a fast-paced environment.
Strong vendor management skills, including the ability to evaluate service quality, monitor contract compliance, resolve issues, and control fleet-related costs.
Proficiency in using fleet management systems, telematics/GPS platforms, spreadsheets, and reporting tools to monitor fleet performance and support decision-making.
Possesses general knowledge of various vehicle types, fleet equipment, and tools commonly used in automotive, field service, and building trade operations.
Demonstrates strong listening skills and the ability to address concerns, manage difficult conversations, and overcome objections in a professional manner.
Communicates clearly and professionally, with strong reading comprehension, a clear speaking voice, and a customer-focused approach.
Demonstrates excellent verbal and written communication skills when interacting with employees, vendors, leadership, and other business partners.
Works collaboratively with others and contributes to a positive, respectful, and team-oriented work environment.
Approaches others with tact, professionalism, and respect, including during stressful or challenging situations.
Responds well under pressure and remains flexible when priorities, business needs, or operating conditions change.
Maintains regular and reliable attendance and adheres to the established work schedule.
Conducts work with integrity, professionalism, and ethical judgment, while upholding the Company’s culture, goals, and values.
Associate’s degree preferred, with a minimum of five years of experience in fleet management, transportation operations, logistics, maintenance coordination, vehicle administration, or related field.
Equivalent military experience in fleet operations, logistics, transportation, or operational leadership may also be considered.
Experience should include data entry, spreadsheet management, daily reporting, vehicle tracking, vendor coordination, and working in a fast-paced environment.
Strong verbal communication skills, including the ability to communicate professionally by phone with employees, vendors, and business partners is required.
A valid driver’s license and satisfactory background check are required.

Responsibilities

Provide strategic oversight of the company’s fleet operations, including fleet planning, utilization, lifecycle management, replacement schedules, and long-term cost control initiatives.
Develop, implement, and maintain fleet policies, procedures, and controls to ensure vehicles are operated safely, efficiently, and in compliance with company standards and applicable federal, state, and local requirements.
Oversee preventive maintenance programs to ensure company vehicles are safe, inspected, roadworthy, and properly maintained in accordance with regulatory requirements and operational needs.
Monitor fleet performance metrics, including vehicle downtime, repair costs, fuel usage, mileage, accident trends, utilization, and total cost of ownership; provide regular reporting and recommendations to leadership.
Manage relationships with external vendors, including leasing companies, repair facilities, insurance providers, fuel card vendors, GPS/telematics providers, and vehicle suppliers to ensure service quality, cost effectiveness, and contract compliance.
Review and negotiate fleet-related agreements, including vehicle leases, maintenance agreements, insurance requirements, payment terms, liability provisions, and service-level expectations.
Ensure appropriate commercial auto insurance, liability coverage, physical damage coverage, and other required insurance policies are maintained for company-owned, leased, or otherwise assigned vehicles.
Maintain compliance with applicable transportation and fleet regulations, including Federal Motor Carrier Safety Administration requirements when vehicles or operations fall under interstate commerce or other regulated activity.
Oversee vehicle registration, titles, permits, apportioned plates, inspections, renewals, and related documentation to ensure fleet assets remain legally authorized for operation.
Partner with leadership and Operations to ensure fleet-related expenses, tax obligations, asset records, driver eligibility, and compliance requirements are properly managed.
Support accident and incident response processes, including documentation, insurance reporting, root-cause review, corrective action, and coordination with HR and/or Compliance when employee accountability may be required.
Establish and monitor driver compliance standards, including license requirements, motor vehicle record review, safe driving expectations, vehicle assignment rules, fuel card usage, telematics requirements, and timely reporting of accidents, violations, or vehicle damage.
Evaluate opportunities to reduce fleet costs through improved routing, vehicle utilization, fuel management, maintenance controls, vendor consolidation, leasing strategies, and replacement planning.
Ensure accurate fleet records are maintained, including vehicle assignments, maintenance history, inspection records, registrations, insurance documents, mileage logs, fuel records, lease documents, and disposal records.
Provide leadership, coaching, and direction to fleet staff or employees involved in fleet operations, ensuring clear expectations, accountability, and consistent execution of fleet procedures.
Support business continuity by ensuring vehicles critical to field operations are available, properly equipped, and maintained to minimize disruption to customers, employees, and operational schedules.
Lead or support audits of fleet practices, documentation, vendor performance, compliance status, and vehicle condition to identify risk areas and recommend corrective action.
Maintain separation of personal and business-related fleet activity, including appropriate asset tracking, documentation, and compliance practices to protect company interests and, where applicable, preserve LLC liability protections.
Stay current on fleet management best practices, regulatory developments, safety standards, insurance requirements, and industry trends that may impact company vehicles or field operations.