US Benefits Specialist

Ocorian•Charlotte, NC

8d•Hybrid

About The Position

The U.S. Benefits Specialist oversees the administration, accuracy, and financial integrity of all employee benefit programs across the United States. This role manages the full benefits lifecycle — including enrolment, billing, payments, and reconciliation — while ensuring compliance with company policies and federal, state, and local regulations. The specialist serves as a key partner to employees by supporting benefit education and engagement, and works closely with Finance to review invoices, coordinate payments, and maintain precise financial records. The position also collaborates with the U.S. Head of HR and the Global Head of Reward to deliver and continuously improve U.S. benefit and leave programs.

Requirements

5+ years of U.S. benefits administration experience
Solid understanding of U.S. benefits programs and compliance requirements
Experience reviewing invoices and completing benefits‑related financial reconciliations
Familiarity with HRIS platforms (Employee Navigator a plus)
Strong analytical skills with experience performing benefit and financial reconciliations
High attention to detail and accuracy in a fast‑paced environment
Excellent organisation and time‑management abilities
Collaborative mindset with experience partnering across HR, Payroll, and Finance
Clear communicator with strong problem‑solving skills
Ability to handle confidential information with discretion

Nice To Haves

Employee Navigator a plus

Responsibilities

Manage day‑to‑day administration of U.S. benefit programs, including health, welfare, and retirement plans.
Coordinate all U.S. leave programs (FMLA, state leave, ADA, parental, military) in partnership with the U.S. Head of HR.
Act as the primary contact for employee benefit and leave questions, ensuring clear guidance, timely updates, and a positive employee experience.
Deliver easy‑to‑understand benefits communications and lead annual open enrolment activities.
Partner with HR leaders to promote total rewards and drive employee engagement.
Maintain accurate benefit data across HRIS and vendor systems, including new hire, life event, and COBRA processing.
Review and validate monthly benefit invoices.
Coordinate timely payment with Finance and maintain complete audit documentation.
Perform regular reconciliations of eligibility, enrolment, payroll, and vendor billing data.
Resolve discrepancies and prepare reports highlighting trends or variances.
Work closely with benefit vendors and brokers to resolve issues and ensure service quality.
Support annual renewals and provide required data and documentation.
Ensure compliance with U.S. benefits regulations (ACA, COBRA, ERISA) and federal, state, and local leave laws.
Maintain accurate records and support internal and external audits.
Identify opportunities to streamline benefit processes and enhance employee experience.
Support system updates, new program rollouts, and maintain up‑to‑date SOPs.