Urgent Enrollment Coordinator

Banner Health

3d • Onsite

About The Position

In this position, you'll provide essential initial case management services to members, serving as their first point of contact and advocate until they transition to a permanent Recovery Coordinator. You'll utilize your clinical skills to complete timely and accurate behavioral health evaluations and establish provisional behavioral health diagnoses, making an immediate impact on patient care trajectories. Your ability to develop initial treatment plans based on thorough assessments will set the foundation for each member's recovery journey. This role offers you the opportunity to apply your two years of case management experience from community behavioral health agencies while expanding your diagnostic and treatment planning expertise. You'll leverage your strong familiarity with common diagnoses to provide professional, comprehensive care from the very first patient meeting, knowing that your interim case management directly influences positive outcomes and smooth care transitions. Location: 535 N Wilmot Road Suite 201, Tucson, AZ Hours: Monday - Friday 8:00 AM - 5:00 PM Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care. POSITION SUMMARY This position is co-located within the Crisis Response Center and assists in facilitating urgent engagements/enrollments for the Whole Health Clinic in the community for members not currently enrolled with ongoing outpatient behavioral health services. Assists members in securing personal, organizational, and community resources including initial appointments at the Whole Health Clinic. This position assists with enrolling members with AHCCCS and/or the Healthcare Marketplace as needed

Requirements

• High school diploma/GED or equivalent working knowledge.
• Must have 18 credit hours of post-high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full time behavioral health work experience; or four years of full time behavioral work experience.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

• Bachelor’s degree and at least one year of full time behavioral health experience or has an Associate’s degree and at least two years of full time behavioral health work experience preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Responds to urgent engagement requests within the Crisis Response Center and other community settings to complete intake assessments, including full ICC Demographic or 834 enrollment.
• Completes AHCCCS and Healthcare Marketplace screenings as needed with members.
• Follows up with coordination of care as needed to ensure appropriate first appointments are scheduled.
• Completes progress notes, other patient record documents and writes comprehensive and timely reports/assessments in accordance with agency and funding source guidelines.
• Assists in coordinating and planning out of home placements and discharges.
• Accurately reads, records and interprets information, including assessments, measures, and diagnostic criteria.
• Completes all required training by licensing, agency, and funding source or as requested by supervisor and participates in individual and team clinical supervision.
• This position requires autonomous work; working independently in the community. Confers with a supervisor for routine staffing, general guidance and any additional support required. This position will engage in weekly supervision for additional support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees