Urgent Care Technician

Duly Health and Care•Bloomingdale, IL

2d•Onsite

About The Position

The Urgent Care Tech will primarily be assigned to deliver urgent care to ICC and Express Care patients. As such, the incumbent must be experienced in working with high acuity patients in a fast-paced medical environment. Supports nursing and medical staff with the care of Immediate/Express Care patients under the direction of a Registered Nurse, Physician Assistant/Nurse Practitioner, or Physician. By providing this vital support to patients and medical staff, Patient Care Technicians streamline the delivery of medical care and improve the patient's overall comfort, experience, and care outcomes at the ICC and Express Care locations. The Urgent Care Tech provides direct care to assigned patients, partnering with the RN on duty to coordinate care. Under the direction of a licensed practitioner and according to established procedures performs patient care tasks and procedures as needed to ensure care, comfort, and safety of patients. Effectively explains and performs assigned procedures such as venipuncture, IV insertion and removal, vital signs, etc. Receive and triage patients in the ICC or Express care assessing and evaluating the urgency of the patient symptoms and need for medical attention. Will determine if patient need can be addressed at ICC or transferred to higher acuity facility. Completes patient rounds and responds to phone, nurse and physician requests to ensure that patient and family needs are met in a timely manner Performs delivery of patient care; draws blood, starts IVs, may administer prescribed injections, assist with ambulation and transfer, specimen collection for urine, sputum, feces and phlebotomy; acquisition of 12-lead EKG's; assisting patients with personal care needs, documentation of clinical tests results; completion of all daily/weekly/monthly checklists; performance of wound asepsis. Performs assigned procedures and communicated with patients regarding the process. (e.g. wound care and dressing changes, Intravenous insertion, blood draws and removal, and specimen collection). Application of orthopedic splints, and temporary casting and educating patients on proper crutch/walker/cane usage. Assists Physicians/Mid-level providers with suturing, simple dressings, wound cleansing, post molds set up, and other procedural set ups as directed. Responds to call lights and assist with activities of daily living Patient quality improvement and documentation of treatment Participation in quality improvement and sustainability activities Completes and documents patient care activities including: triage assessments into EPIC, ADL, vital signs, weights, and procedure/treatments that were performed Mains inventory and department cleanliness Monitors, requests, and re-stocks patient rooms, storage, service areas, and/or Triage with supplies, ensuring adequate levels are maintained Requests and stores approved supplies and linens according to established procedures Checks assigned daily carts and signs off. Empties and/or replace waste receptacles/needle bins

Requirements

High School diploma or GED equivalent
EMT-Paramedic Certification required
CPR Certification required
Advanced Cardiac Life Support (ACLS) required
Pediatric Advanced Life Support (PALS) required
Minimum of 2 years of work experience in an acute care environment (Emergency Room, Immediate Care Center, or Ambulance)
At least 1-2 years of experience starting IVs, drawing blood, and administering injections.

Nice To Haves

International Trauma Life Support (ITLS) certifications
May be required to complete Phlebotomy certification within 6 months of employment.

Responsibilities

Deliver urgent care to ICC and Express Care patients.
Support nursing and medical staff with patient care under the direction of a Registered Nurse, Physician Assistant/Nurse Practitioner, or Physician.
Provide direct care to assigned patients, coordinating care with the RN on duty.
Perform patient care tasks and procedures as directed by a licensed practitioner.
Explain and perform procedures such as venipuncture, IV insertion and removal, and vital signs.
Receive and triage patients, assessing the urgency of symptoms and need for medical attention.
Determine if patient needs can be met at ICC or require transfer to a higher acuity facility.
Complete patient rounds and respond to requests to ensure patient and family needs are met.
Draw blood, start IVs, administer prescribed injections, assist with ambulation and transfer, and collect specimens.
Acquire 12-lead EKGs.
Assist patients with personal care needs.
Document clinical test results.
Complete daily/weekly/monthly checklists.
Perform wound asepsis.
Perform wound care and dressing changes.
Apply orthopedic splints and temporary casting.
Educate patients on proper crutch/walker/cane usage.
Assist Physicians/Mid-level providers with suturing, simple dressings, wound cleansing, and procedural set ups.
Respond to call lights and assist with activities of daily living.
Participate in patient quality improvement and sustainability activities.
Document patient care activities including triage assessments, ADL, vital signs, weights, and procedures/treatments.
Maintain inventory and department cleanliness.
Monitor, request, and re-stock patient rooms, storage, service areas, and Triage with supplies.
Request and store approved supplies and linens.
Check assigned daily carts and sign off.
Empty and/or replace waste receptacles/needle bins.

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
Up to 12 weeks parental leave at 100% pay.
Financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

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