Telephonic Urgent Care RN - Compact License Required - EST Time Zone

UnitedHealth Group•Jacksonville, FL

1d•$29 - $52•Remote

About The Position

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We’re connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. The Urgent Care (UC) program is a longitudinal, integrated care delivery program. An RN functions as part of the Urgent Care team, and reports to the Urgent Care Clinical Services Manager. The RN performs activities that fall within the RN scope of practice. This role works in close collaboration with all of the team members and may support multiple providers. The RN works under the direction of the provider, and activities are delegated to the RN by the provider or the CSM. The RN understands and supports the Optum Models of Care. The Urgent Care Registered Nurse is responsible for providing telephonic care and direction to patients/members during various weekday, overnight, weekend, and holiday hours. This role is responsible for the delivery of medical care services to enrolled/engaged patients/members in Optum programs. In this home-based role you will provide virtual (primarily telephonic) care for patients/members in various settings. This excellent opportunity affords an autonomous role bringing enormous satisfaction in the care and comfort of our population. Scheduling: This is a work from home position requiring various shift coverage with a mix of weekdays, weeknights, weekend, and holiday coverage. While shift times can vary, we provide continuous coverage to patients/members 24 hours day/7 days a week. Holiday coverage is also provided 24 hours a day/7 days a week. Availability and Coverage expectations for this role Each FT/PT employee is eligible to have off up to 6 weekend shifts a year for PTO Unapproved time away/Unpaid Time Off on scheduled weekend shifts may result in need to add additional weekend shift(s) to your schedule Every other weekend coverage for 10-12-hour shifts covering both day and night shifts Holidays are required Holiday scheduling is completed at the beginning of the year for advanced planning You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Active Compact RN license
Additional licensure in assigned states must be obtained within 6 months of hire
3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position
Dedicated space for home office set up
Access to high-speed internet services
Computer/typing proficiency to enter and retrieve data in electronic clinical records
Proficient with Microsoft Word, Outlook, and Excel
Solid problem-solving skills
Ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
Ability to flex with change and perform positively and efficiently in production driven environment
Ability to work scheduled shifts in accordance with scheduling policies

Nice To Haves

Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
Experience triaging calls
Ability to develop and maintain positive customer relationships.
Adaptability to change

Responsibilities

Telephonic triage of incoming calls to determine the correct level of care
Responsible for collaborating with the patients/members, APCs, and community members to identify and respond to changes in condition
Assist the provider/team with inbound and outbound communications for members including addressing handoffs, telephonic assessments, and acuity follow-ups
Assist in the coordination of the follow up of members in the ER
Must attend and complete all mandatory education and MyLearning training requirements
Participate in the onboarding of new clinical staff under the direction of the CSM; the RN may coordinate onboarding activities and participate in other orientation activities under the direction of the Hub CSM
Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool
RN is responsible for escalating appropriate calls to the Optum APC
RN is responsible to document all interactions within the appropriate electronic medical record. Documentation is audited for quality on a monthly basis