Urgent Care Receptionist
About The Position
The Arizona Humane Society is hiring a full-time Urgent Care Receptionist to join our brand new Urgent Care Clinic at our Papago Park Campus! This position works Wednesday–Sunday, 5:30 PM–2:30 AM. If you're passionate about helping people and pets and want to make a lifesaving difference, apply today and join our team! Our clinic receptionists are at the forefront of this mission as they help ensure that pet owners receive information and resources for their pets while having an excellent experience every time. Our energetic, friendly, and self-motivated receptionists are responsible for greeting all customers with a friendly smile, maintaining first and last impressions in the lobby, and managing high-volume calls and scheduling. Strong communication abilities, phone etiquette, and excellent customer service skills are a must. A passion for helping people and pets in need is a plus!
Requirements
- High school diploma/GED
- A minimum of one year of experience in high volume customer service or receptionist position required.
- A minimum of one year of experience in the veterinary field required.
- Excellent customer service and communication skills required.
- Ability to speak fluently and write in English and Spanish preferred.
- Must pass pre-employment drug and background screening to be compliant with DEA requirements for dispensing controlled drugs.
Nice To Haves
- Ability to speak fluently and write in English and Spanish
Responsibilities
- Serve as the primary point of contact for clients, ensuring a welcoming and professional experience.
- Address client inquiries, concerns, and complaints in a timely and compassionate manner.
- Educate pet owners on clinic policies, procedures, and services.
- Process check-ins, check-outs, and payments efficiently.
- Coordinate prescription refills and communicate with veterinary staff regarding client requests.
- Maintain accurate and up-to-date client and patient records.
- Handle financial transactions, including invoicing, payment processing, and account reconciliation.
- Act as a liaison between clients and veterinary staff, ensuring clear and timely communication.
- Relay important medical or procedural information from veterinarians to pet owners.
Benefits
- Competitive salary
- Generous PTO program
- Up to 8 paid holidays per year
- 401(k) with employer contribution
- Medical, Dental and Vision Plans
- Free Life Insurance, Short Term and Long-Term Disability
- Discounts on veterinary services and other pet perks!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
