Urgent Care Receptionist, (Sandwich)

Cape Cod Healthcare•Sandwich, MA

About The Position

Provides efficient, timely, and professional secretarial and clerical coverage for an urgent care practice. The receptionist greets and registers patients, gathers demographic and insurance information, reviews payment policies, collects copayments, and obtains required consents and identification. The role handles telephone calls and messages, mail, prescription faxing, patient charts and records, and coordination with medical records, billing, physicians, nurses, and other staff. The receptionist is expected to maintain accurate administrative records, cooperate with colleagues and visitors, adapt to absences or increased patient volumes, and provide service that reflects MACC’s CARES commitment: compassion, accountability, respect, excellence, and service.

Requirements

Strong communication and interpersonal skills.
Experience with current office technology and proficiency in computer office applications.

Nice To Haves

At least one year of experience in an office setting.
Knowledge of medical terminology.

Responsibilities

Provide secretarial and clerical coverage efficiently, promptly, and professionally.
Review payment policies and collect copayments at the time of service.
Greet patients; obtain demographic and insurance information; and register patients in the system.
Answer telephone calls within four rings, direct calls appropriately, and take accurate messages.
Obtain legally acceptable general consents to bill third parties and secure copies of valid insurance and photo identification cards.
Open and distribute mail.
Fax prescriptions to pharmacies for patients as needed.
Refer requests for copies of medical records from patients, outside agencies, and physicians to Medical Records.
Assist physicians in contacting CCHC on-call providers or a patient’s primary care physician.
Maintain patient records, retrieve charts, and file correspondence, reports, test results, and other materials.
Pull charts for telephone messages and scan documents into patient charts as needed.
Refer patients who cannot pay or have billing questions to Billing.
Distribute charts to secretaries, nurses, or physicians as needed.
Perform responsibilities required by the position’s scope of service to meet patient needs.
Maintain accurate administrative records and communicate cooperatively with coworkers, patients, visitors, and other personnel inside and outside the practice.
Adjust to unexpected changes to meet responsibilities during absences or increased patient volumes.
Perform other essential work-related duties as requested or directed.
Consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers in keeping with MACC’s CARES commitment.