Urgent Care Medical Assistant (CMA, LPN or EMT)

Group Health Cooperative of South Central Wisconsin•Madison, WI

2d•Onsite

About The Position

Group Health Cooperative of South Central Wisconsin is seeking a Care Team Specialist (CTS) to join their collaborative, patient-centered clinic team. This role is crucial for supporting both clinical and administrative workflows to ensure high-quality care and a smooth patient experience. The CTS Urgent Care participates as a member of a care team and supports high quality patient care, including engaging patients in maintaining their physical and mental well-being. They perform technical, clinical, and administrative tasks that contribute to the smooth workflow and quality patient care experience in the clinic. Responsibilities include pre-visit preparation, monitoring patient flow, rooming patients, obtaining patient histories and vital signs, managing certain test results following protocols, supporting Epic in-basket workflow, returning phone calls, and assisting with medical examinations and procedures. The CTS Urgent Care also assists and collaborates with Registered Nurses and Medical Providers in patient care management and coordination, and participates in the review of team/provider in-baskets and My Chart messages. Practitioner and Registered Nurse staff may delegate assignments to the Care Team Specialist UC.

Requirements

Must meet the requirements for a Medical Assistant (MA), a Licensed Practical Nurse (LPN), or an EMT
Medical Assistants must have successfully completed an MA training program from an accredited school or program and must be eligible for and receive national certification within six (6) months of employment or must have three years of MA experience and have current national certification.
Medical Assistants must obtain national certification from one of the following certifying organizations and must maintain certification by meeting CME requirements: National Healthcareer Association (CCMA); or American Association of Medical Assistants (AAMA); or American Registry of Medical Assistants (ARMA); or National Center for Competency Testing (NCCT); or By an approved and accredited certifying organization with CME requirements.
Licensed Practical Nurses must have successfully completed an LPN training program from an accredited school or program.
LPNs must have current licensure as a practical nurse in the State of Wisconsin or must obtain licensure as a practical nurse in the State of Wisconsin within six (6) months of employment.
Emergency Medical Technicians (EMTs) must have successfully completed an approved training program and have a valid State of Wisconsin license of one of the following: Emergency Medical Technician (EMT); or Advanced Emergency Medical Technician (AEMT); or Paramedic (EMT-P).
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies are required.
Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment is required.
Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems and scheduling applications is required.
Knowledge of or ability to learn outpatient clinical administrative procedures are required.
Knowledge of medical terminology and knowledge of basic pharmacology is required.
Ability to maintain quality, safety and/or infection control standards is required.
Ability to recognize, identify and report problems to appropriate personnel is required.
Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
Knowledge of inventory management practices is required.
Ability to instruct patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up is required.
Knowledge of medical records and appropriate documentation is required.
Knowledge of interviewing practices and techniques used in order to gather information is required.
Excellent written and verbal communication skills are required. Ability to communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.
Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population is required.
Ability to maintain good working relationships with patients and staff is required.
Ability to maintain patient confidentiality is required. Knowledge of or ability to learn HIPAA requirements.
Ability to climb, stoop, kneel and crouch is required. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required. Ability to stand and sit for prolonged periods of time is required.

Nice To Haves

One year of relevant experience working in a clinic or outpatient setting is desirable.
Experience with EPIC is desirable.
Must type a minimum of 30 WPM with minimal errors.

Responsibilities

Pre-visit preparation
Monitoring patient flow
Rooming patients
Obtaining patient histories and vital signs
Managing certain test results following protocols
Supporting Epic in-basket workflow
Returning phone calls
Assisting with medical examinations and procedures
Assisting and collaborating with Registered Nurses and Medical Providers in the management and coordination of patient care
Participating in the review of team/provider in-baskets and My Chart messages for the assigned care team