Urban Tele-Mental Health Coordinator
About The Position
This is an existing full-time, permanent Urban Tele-Mental Health Coordinator position responsible for facilitating coordinated access to virtual psychiatry services through The Hospital for Sick Children (SickKids). The coordinator provides centralized coordination and liaison support for community partners and the SickKids Tele-Mental Health Program. The role also leads community engagement, outreach, and promotion of Child and Youth Urban Tele-Mental Health Services, fostering collaborative partnerships with community agencies and healthcare providers across Toronto and the Greater Toronto Area (GTA) to improve access to specialized mental health care.
Requirements
- Post-Secondary Education in Human Services or a related field.
- Minimum of 2 years of administrative experience.
- Sound knowledge of databases.
- Intermediate computer proficiency in order to use Microsoft Office, Outlook and other computerized systems and databases.
- Knowledge of CYMH Services/Hospital Services.
- Knowledge of UTMH Services through SickKids.
Nice To Haves
- Trained in Conflict Resolution, Crisis Prevention and Intervention and CPR would be considered an asset.
- Knowledge of specialized agencies/services that may access services is an asset.
- Fluency in another language(s), including sign language.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
- Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.
Responsibilities
- Support case workers with community referrals and liaise with SickKids to book and confirm virtual psychiatric consultation appointments.
- Record all referrals in the internal database and document the status of the referral throughout the process.
- Increase awareness and usage of the services through community outreach initiatives.
- Develop and maintain an outreach plan to ensure that community agencies are engaged and informed of the services.
- Serve as the representative for urban site perspectives within the Tele-Mental Health Network, ensuring their experiences inform program planning and service delivery.
- Identify opportunities to develop new community partnerships while fostering, managing, and maintaining strong relationships with existing partners.
- Ensure documentation is recorded accurately and reflected in a quarterly and annual summary report for the Ministry of Health.
- Provide administrative and operational support to the team, including coordinating meetings, maintaining documentation and supporting day-to-day program activities.
Benefits
- Comprehensive health, dental and vision coverage, EAP, premium fully paid by organization
- Life and disability insurance
- Defined Contribution Pension plan with employer matching up to 6% based on length of service
- Generous paid time off (Vacation, Sick and Float days)
- Pregnancy/ Parental leave top-up
- Hybrid work flexibility
- Access to employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
