Uptime Remote Monitoring Specialist

Hiab • Perrysburg, OH

2d • Remote

About The Position

Hiab is seeking an Uptime Remote Monitoring Specialist to perform day-to-day remote monitoring activities. This role involves monitoring incoming alerts, performing diagnostics, and notifying appropriate stakeholders or taking action to provide excellent customer service. The specialist will also support the development and improvement of remote monitoring services. Hiab is a pioneer in smart and sustainable on-road load handling solutions, committed to making a difference for customers and building a better tomorrow.

Requirements

• Bachelor’s degree in relevant field or equivalent experience in mechanical, electrical, or sustainability engineering or technical troubleshooting.
• +3 years of experience with remote monitoring or troubleshooting electrical and mechanical faults, preferably in a heavy equipment or trucking environment.
• Understanding of reading and interpreting mechanical, hydraulic and electrical schematics.
• Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product, or marketing stakeholders.
• Experience in working closely with partners and customers with a focus on adding value to their business by providing solutions.
• Limited travel <10%.

Responsibilities

• Perform remote monitoring of equipment alerts for customer equipment fleets, and perform remote diagnostics of errors.
• Work with technical support & field service operations teams to provide a seamless customer experience from recommendation to resolution. This includes providing technical support/field engineering teams an overall view of the customer’s fleet under an Uptime Remote Monitoring Agreement.
• Gather knowledge and information from the operations and technical support teams and help them to be successful with new digital ways of working and innovative remote maintenance.
• Provide valuable input to the operations and technical support teams to create action item recommendations to improve the performance of equipment.
• Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms.
• Help customers and partners to reduce owning and operating costs and improve equipment availability/utilization. This may include fact-based repair or operational recommendations that enable proactive maintenance, repair, and application management for the customer.

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• Company cell phone, laptop and/or credit card for business purposes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level