Upgrade Operations Field Engineer

Motorola Solutions

1d•$80,000 - $90,000

About The Position

The Upgrade Operations Field Engineer will be responsible for the end-to-end execution of software upgrades for customer Computer-Aided Dispatch (CAD) systems, with a primary focus on the PremierOne CAD platform. In this role, you will lead the technical upgrade process while working in close coordination with Project Managers, support staff, and cross-functional deployment teams to ensure seamless planning and execution. Beyond the installation phase, you will serve as a key technical resource for the customer, proactively identifying and resolving any post-upgrade issues to ensure system stability and long-term operational success.

Requirements

3+ years of experience in one or more of the following: Pre or Post sales engineering, solutions engineering or technical support
Bachelor's degree preferred
Knowledge in networking concepts and SQL databases
Experience with Windows System Administration
Analytical mindset that can dig into client and technical needs
Solid oral, written, presentation and interpersonal communication skills
Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and customers
Capable of obtaining security clearance for customer upgrades
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required.