Upfront Collection Manager
About The Position
The Upfront Collection Manager plays a critical role in overseeing and optimizing the collection processes for upfront payments within the organization. This position is responsible for ensuring timely and accurate collection of payments, maintaining strong relationships with clients, and collaborating with cross-functional teams to resolve any payment discrepancies. The manager will lead a team focused on improving collection strategies, enhancing operational efficiency, and minimizing financial risk. By analyzing collection data and trends, the role contributes to the development of policies and procedures that support the company’s financial health. Ultimately, the Upfront Collection Manager ensures that the organization maintains a steady cash flow and meets its financial objectives through effective upfront payment collections.
Requirements
- Bachelor’s degree in Finance, Business Administration, or a related field.
- Minimum of 5 years of experience in collections, accounts receivable, or credit management.
- Proven experience managing a team in a collections or financial operations environment.
- Strong knowledge of collection practices, financial regulations, and compliance requirements.
- Proficiency with collection software and Microsoft Office Suite, especially Excel.
- Strong leadership and communication skills.
- Analytical skills.
- Proficiency in financial software and tools.
- Problem-solving skills.
- Collaboration skills.
- Knowledge of regulatory compliance.
Nice To Haves
- Experience in upfront payment collections within the financial services or telecommunications industry.
- Certification in credit and collections management (e.g., Certified Credit and Collection Professional).
- Familiarity with CRM and ERP systems such as Salesforce or SAP.
- Demonstrated success in process improvement and change management initiatives.
- Advanced data analysis skills and experience using business intelligence tools.
Responsibilities
- Manage and supervise the daily operations of the upfront collections team to ensure targets and deadlines are met.
- Develop and implement collection strategies and processes to improve payment recovery rates and reduce outstanding balances.
- Monitor and analyze collection metrics and financial reports to identify trends, risks, and opportunities for process improvements.
- Collaborate with sales, finance, and customer service teams to resolve payment disputes and ensure customer satisfaction.
- Train, mentor, and evaluate team members to enhance their performance and professional development.
- Ensure compliance with company policies, legal regulations, and industry standards related to collections.
- Prepare regular reports for senior management detailing collection performance, challenges, and action plans.
Benefits
- Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
- Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
- Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
- Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
- Student Loan Repayment – Available for nurses and therapists.
- Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
- Generous PTO – A robust paid time off policy to support work-life balance.
- Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
