University Guest House Reservations and Guest Services Coordinator

Brigham Young University • Provo, UT

6d • Onsite

About The Position

The Reservations & Guest Services Coordinator supports the daily operations of a 5-room boutique hotel by managing reservations, guest communications, internal coordination, and administrative documentation. This role serves as a primary point of contact for guests before, during, and after their stay, ensuring a smooth, personalized experience. In addition to reservations and guest follow-up, the coordinator is responsible for billing, documentation, and basic reporting. This is a part-time position (28 hours per week).

Requirements

• A firm commitment to the mission of BYU
• Minimum of two years of experience in a high-level customer service role within the airline, hotel, hospitality, or recreation management industry
• Proficiency in Microsoft Excel and Word, with the ability to quickly learn additional software programs

Nice To Haves

• Undergraduate degree in hospitality or recreation management
• 2 years of hotel management experience
• 3–5 years of high-level customer service experience

Responsibilities

• Book and manage all guest reservations using phone, email, and online booking platforms
• Send reservation confirmations, pre-arrival instructions, and follow-up communications to guests
• Respond promptly and professionally to guest inquiries, changes, and cancellations
• Communicate reservation details, schedules, and guest needs with department hosts and service teams
• Coordinate with hosting or food service staff to ensure breakfast service
• Prepare and process guest billing documentation, including room charges and applicable fees
• Maintain organized financial records related to reservations and guest stays
• Assist guests with billing questions and resolve discrepancies as needed
• Compile and maintain basic daily and weekly reports related to occupancy, reservations, and revenue
• Support management with documentation, summaries, and tracking data as requested
• Assist in managing a 4-person student staff
• Uphold hotel service standards, policies, and procedures
• Contribute to a welcoming, professional, and detail-oriented guest experience
• Perform other related duties as assigned to support hotel operations
• Assist in Christmas decorating each year

Benefits

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• May be eligible for tuition benefits after two years
• Access to the library
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree