Universal Service Representative

Sun Community Federal Credit U•Cathedral City, CA

2d•$20 - $31•Hybrid

About The Position

Under the guidance and direction of the onsite Branch Manager and Assistant Branch Manager, the Universal Service Representative (USR) is responsible for assisting the team in achieving operation and sales objectives by building and retaining member relationships through understanding and empathically coaching of members to fulfill their financial needs and dreams. The USR will deliver extraordinary member experiences with each transaction with an attitude of service to our members. The USR accepts cash and check deposits, accurately and effectively processes withdrawals and cashes checks within their authority level. They perform required maintenance for members and proactively participate in the cross-selling of credit union products and services, including achieving specific consumer loan goals for the branches they serve. The USR is a contributor to the branch staff and works collaboratively to ensure continual process improvement that aligns with SUN’s vision and strategy. At times, this position may support all branches within the Imperial Valley in support of the Credit Union’s staffing requirements.

Requirements

High school graduate or equivalent
Knowledge of procedures and IRA laws, Truth in Savings, Certificate, and branch functions.
Understanding of Credit Union Information Systems and accounting functions.
Familiarity with industry-related laws and regulations.
One to three years of related experience required.
Excellent “people skills” and a passion to help others achieve their financial dreams.
Ability to communicate effectively with members and colleagues.
Attentive to the details.
Well organized, able to prioritize.
Team player and contributor with a desire to learn and develop oneself.
Knowledgeable in the use of Microsoft Office and other modern computer applications.
Ability to perform basic match skills and decimals to computer ratios and percentages.

Nice To Haves

Some college preferred.

Responsibilities

Accurately processes routine member account transactions including, deposits, withdrawals, loan payments, account transfers, wire transfers, official checks, gift cards, cash advances, and general ledger postings.
Actively works on the platform when scheduled or requested by management. Opens new accounts, new shares for existing members and all credit card type accounts. This includes interviewing potential and existing members to determine appropriate products and services which will meet their financial needs.
Actively cross-sells and properly tracks products and services referred or sold to members to meet individual and branch sales goals by directly assisting or referring the member to the appropriate representative or department according to the minimum sales standards set by SUN. When referring, assists with appointment setting and information gathering.
Balances checks and cash drawer in a timely manner. Actively participates in branch end-of-day balancing by scanning checks, providing dual control to balance the vault cash and card supplies, and totaling branch cash and checking to ensure all confidential information is secure. Research end of day balancing challenges and supports team members.
Provides an extraordinary experience to our members adhering to the Credit Unions Vision, values, and strategic pillars.
Works efficiently with team members to reach branch goals and maintain branch profitability.
Remains up to date and knowledgeable on credit union products, services, and related policies and procedures.
Processes member loan requests, and completes any follow up needed to complete the loan request.
Assists team members to ensure continuity of service and achievement of individual, team and organizational goals.
Ability to adapt, blend with different branch locations and staff members to ensure extraordinary member experience no matter what the physical location maybe.
Ensures “Truth in Savings” compliance.
Completes annual compliance training within provided time frames.
Ensures compliance with BSA Rules and Regulations.
Reliable attendance is an essential function of this position.