Universal Service Representative

NuMark Credit Union•Tinley Park, IL

4d•Onsite

About The Position

As a Universal Service Representative, you will act as a "jack of all trades" with the vast amount of financial knowledge that you bring to the table. You will not only represent the heart of NuMark Credit Union by offering products and services that meet our member's (customer's) financial needs, but you will also perform supervised lending activities, becoming a trusted partner in making dreams a reality. You'll also be eligible for our monthly incentive plan, which offers uncapped earning potential based on the products and services you upsell or cross‑sell. Our top performers typically earn an additional $1.50 to $2.00 per hour once incentives are calculated. That means your second paycheck of the month could increase by a few hundred dollars to over a thousand dollars , depending on your performance. Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

Requirements

Ability to effectively upsell and cross-sell products and services.
A minimum of three years of credit union or banking teller experience is preferred.
Consumer lending experience preferred.
Ability to obtain NMLS number.
Desire to develop sales skills.
Desire for continual professional development.
Effective communication skills.
High school diploma.
Cash handling experience.
Willingness and ability to substitute at other local branches if necessary.

Responsibilities

Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.
With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
Open various types of accounts and communicate with other departments to cross-sell products, such as loans.
Process loan applications and handle disbursals & closings for various types of loans, including consumer and home equity.
Accurately handle cash and non-cash transactions and balance cash drawers.
Ensure confidentiality of member information in every situation.
Contact prospective and existing members to solicit new business by email or phone to meet specific goals.
Routinely maintain accounts according to member requests.