Universal MSR (West Chester)

Kemba Cincinnati Credit Union•West Chester, OH

1d•Onsite

About The Position

Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 2024 & in 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members. The Universal MSR position offers a blended schedule, working both Teller and MSR shifts. Scheduling will vary depending on coverage and branch needs.

Requirements

A high school graduate or equivalent.
Knowledge of Teller policies and procedures.
Basic understanding of Credit Union operations.
One month or twelve months of similar or related experience.
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and business equipment including adding machines, typewriters, copy machines, coin and money counting machines, and telephones.
Good typing skills.

Nice To Haves

Credit Union or financial institution experience desired.

Responsibilities

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances.
Balancing each day's transactions and verifying cash totals.
Performing a variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems.
Closing loans via DocuSign.
Actively cross sells Credit Union products and services.
Receives share deposits and loan payments in person or by mail.
Processes cash advances, cashier's checks, money orders, and similar transactions.
Processes bank-to-bank wires and Western Union wires.
Responsible for understanding IRAs and HSAs and helping members open or service existing IRAs or HSAs.
Receives and processes new member accounts, makes changes to existing accounts, and closes member accounts.
Assist members with opening and closing safe deposit boxes.
Keeps members informed of Credit Union service and policies, including types of available accounts, interest and dividend rates, payroll deduction options, or other services.
Actively cross sells Credit Union products and services and follows up with members.