Universal Member Support Specialist, Credit Union

University of Southern California • Los Angeles, CA

4d • Onsite

About The Position

USC Credit Union is seeking a Universal Member Support Specialist to join its Member Experience team. This role provides on-site operational and staffing support across branch locations while helping deliver an exceptional member experience. The position combines teller operations, member service support, branch leadership assistance, training, and operational oversight to ensure smooth and compliant branch operations.

Requirements

• A bachelor’s degree in a related field.
• 3–5 years of experience in customer service, sales, retail banking, or a financial institution.
• Extensive knowledge of consumer lending products and services.
• Familiarity with financial regulations, including the Bank Secrecy Act, Regulation E, and the Gramm-Leach-Bliley Act.
• Strong interpersonal, written, and verbal communication skills.
• The ability to work independently and collaboratively in a team environment.
• Proven multitasking and relationship-building abilities in a sales or service environment.
• Experience with office management tools such as Google Workspace, Slack, and Microsoft Excel.
• Strong leadership, organizational, and operational skills.
• Knowledge of credit union service standards, loan operations, and applicable local, state, and federal regulations.
• Minimum Education: High school or equivalent
• Minimum Experience: Must be familiar with Word, Excel and Outlook.
• Demonstrated excellent interpersonal skills.
• Has effective organizational skills.
• Utilizes effective sales techniques with limited supervision.
• Able to consistently meet or exceed established performance goals in a financial services environment.

Responsibilities

• Provide on-site coverage to maintain staffing continuity, including teller support, member service functions, and branch leadership or assistant manager duties as needed.
• Maintain flexibility to work across various shifts and branch locations based on operational demands.
• Conduct branch visits to ensure compliance with credit union policies, procedures, and internal controls.
• Perform audits of cash drawers, vaults, negotiable instruments, and member documentation.
• Observe employee performance and service delivery, providing real-time coaching and guidance to improve member engagement and operational effectiveness.
• Support additional operational departments, including Digital Experience, Account Services/EFT, and Contact Center operations, when needed.
• Report audit findings, compliance concerns, operational issues, and service gaps to Retail Management and department leaders for follow-up.
• Foster a workplace culture aligned with the USC Code of Ethics, where employees feel valued and empowered to contribute.

Benefits

• Medical, Dental, Vision options through USC Network
• Dependent Care and Health Care Flexible Spending Accounts (FSAs)
• Retirement with up to 10% employer contributions
• Tuition reimbursement
• Paid Time Off (PTO) includes vacation accrual based on hire date and years of benefits-eligible service, including up to 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty
• Life and voluntary insurance benefits
• WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness
• Other generous perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED