Universal Member Service Representative

Rock Valley Credit Union • Rockford, IL

3d • Onsite

About The Position

As a Universal MSR, you are responsible for developing a robust relationship with each member, from servicing requests and resolving problems/errors to upselling or cross-selling products to financial counseling and planning, requiring significant initiative and moderate supervision. Building these relationships requires excellent communication skills and a good grasp of technology with the ability to demonstrate and teach and educate others. You will follow recommended guidelines, policies and procedures, yet, as the "face" of the credit union, you are a trusted professional in the eyes of our members.

Requirements

• Full Time Available
• Outgoing/sociable
• People oriented
• Persuasive
• A self-starter who takes initiative
• Confident
• Organized/precise
• A team player
• Previous customer service and cash handling experience
• Intermediate math skills
• Proficiency with technology devices

Nice To Haves

• Ability to speak bilingually (English/Spanish) is preferred, but not required.

Responsibilities

• Servicing requests
• Resolving problems/errors
• Upselling or cross-selling products
• Financial counseling and planning
• Demonstrating and teaching technology
• Educating others

Benefits

• Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance
• Flexible Spending Account or Health Savings Account
• Generous paid time off, including 11 Federal holidays
• 401(K) Plan with employer match
• Discretionary Performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed