Universal Member Service Representative

Members 1st Federal Credit Union•East Cocalico Township, PA

9d•Onsite

About The Position

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Requirements

Ability to promote products and services to meet customer needs in a retail, financial services or equivalent environment
Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Cash handling skills
Strong ability to successfully recognize and offer sales opportunities
Advanced analytical and problem-solving skills
Advanced organizational and time management skills
Ability to lead, take charge and offer opinions and direction
Familiarity with PCs and applicable software
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
1-3 years of related experience

Responsibilities

Supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio.
Assists members in establishing and answering questions around new accounts, lending, account maintenance/review and support services.
Ensures compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement.
Ensures compliance through the adherence of all credit union policies/procedures.
Demonstrates and fosters a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
Supports lobby engagement and works with members to transition interactions from transactional to consultative.
May be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present.
May provide coverage, as needed for other departments and/or functions that are within the scope of this position.