Universal Experience Representative I

FIRSTLIGHT FEDERAL CREDIT UNION • Las Cruces, NM

4d • Onsite

About The Position

Part of the Retail Floater team and provides coverage to various engagement centers throughout the city. The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures.

Requirements

• High School diploma or equivalent
• One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required
• Excellent communication skills
• Problem-solving skills

Responsibilities

• Helping members with everyday banking needs
• Opening accounts
• Handling transactions
• Providing financial education
• Building strong relationships
• Acting as trusted advisors
• Recommending solutions that save members time and money
• Delivering exceptional service
• Following policies and procedures

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED