Universal Direct Banker

Axos Bank • Las Vegas, NV

9d • Onsite

About The Position

Front‑line, high‑volume support handling routine inquiries via phone/chat/email, capturing accurate case details, and resolving basic issues while meeting regulatory timelines.

Requirements

• HS Diploma
• Minimum 1+ years of customer service experience
• Banking or call center experience highly preferred

Responsibilities

• Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Describe products and services to customers in order to respond to customer questions and issues
• Learn and apply procedures; Comprehensive new job-related information in a timely manner and correctly; recalling and applying that information during customer calls/emails
• Answer secure and unsecure email and live chat inquiries by clarifying desired information; researching, locating and providing an accurate response

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave
• 3 weeks’ Vacation
• Holidays (about 11 a year)
• HSA or FSA account
• other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program
• 529 Savings Plan
• Employee Mortgage Loan Program
• free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED