Universal Community Banker/New Acct. Rep.

THE CITY NATIONAL BANK•Winnsboro, TX

3d•Onsite

About The Position

The Universal Banker/Community Banker is a multifaceted professional responsible for a wide range of operational activities, combining the responsibilities of both Bank Teller and New Account Representative roles. This role serves as the "frontline" of our bank, playing a fundamental role in ensuring customer satisfaction and delivering comprehensive financial services.

Requirements

Eagerness to learn and develop new skills.
Excellent verbal and written communication skills.
Proficient in professional telephone and email etiquette.
Strong mathematical proficiency.
Ability to maintain client confidentiality.
Strong multitasking abilities and the capacity to handle interruptions gracefully.
Ability to work independently and as part of a team.
Trustworthiness and a commitment to acting with integrity.
Minimum age of 18.

Nice To Haves

Bilingual preferred
Previous experience in a public office, bank, or directly working with the public is preferred.
Successful completion of all assigned training courses.

Responsibilities

Warmly greet and assist customers with their banking needs.
Conduct deposits, withdrawals, check cashing, and other financial transactions in accordance with established policies and procedures.
Verify signatures and ensure sufficient funds for withdrawals.
Accept deposits, confirming transaction and account accuracy.
Identify and resolve customer inquiries and issues related to banking services.
Assist consumer and commercial customers with account setup, explaining various account types, products, programs, and services.
Provide guidance on online banking and debit card services.
Enroll customers and accurately input their information into the bank's recordkeeping system.
Verify documentation for account setup.
Build trust-based relationships with customers and prospects to meet their financial needs.
Identify opportunities to promote new banking services and cross-sell appropriate solutions to meet customer needs.
Explain and promote the bank's products and services to customers and prospects.
Enter all transactions into the bank's recordkeeping system, maintaining meticulous records and providing customer receipts.
Ensure compliance with banking regulations, including identifying and reporting fraudulent activities to prevent financial loss.
Identify and report suspicious and/or unusual activity to the bank’s BSA Department.
Prepare, verify, and issue cashiers' checks, money orders, cash advances, and wires.
Calculate daily transactions accurately using appropriate technology.
Balance all cash drawers at the end of shifts.
Accept and count cash and checks daily.
Develop, organize, and maintain confidential customer files.
Maintain a well-organized work area ensuring the safety of negotiables and confidential records.
Collaborate with other team members and provide relief or assistance as needed.
Demonstrate initiative and a commitment to continuous learning, adapting to changing banking practices and technology.
Perform other duties as assigned by bank management.
May assist with training new employees, sharing knowledge and skills.