Universal Banker

Wings Credit Union•Edina, MN

6d•Onsite

About The Position

Universal Bankers are the welcoming face of the branch, and the trusted partner members rely on. This role is for individuals who love connecting with people, solving problems, and creating meaningful financial experiences, offering a place to build a long-term career. Universal Bankers do more than process transactions; they build relationships, uncover needs, and help members feel confident and supported. You will be part of a high-performing, collaborative team led by a manager who values communication, structure, and personal growth.

Requirements

High School diploma required
Required to obtain or possess a Mortgage Loan Originator (“MLO”) unique qualifier (NMLS registration number).
Must have the ability to successfully complete all MLO Registry requirements, including passing background and credits checks and submitting to fingerprinting and to any other requirements of the rules enacted pursuant to the S.A.F.E. Act.
Bondable.
Notary license required upon hire.
Ability to work efficiently in a fast-paced and sometimes stressful environment while having the desire to maintain quality of service.
Excellent member service skills with a member focused mindset.
Acts as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees.
Proficient with MS Office products and general office equipment.
Comfortable and confident with self-service technology.
Good organizational skills, detail oriented with strong emphasis on accuracy and integrity.
Ability to maintain composure, and problem solve with a positive solutions-oriented mindset.
Excellent verbal and non-verbal communication skills.

Nice To Haves

some college preferred
Proven sales skills
1 year member service or retail banking experience preferred
Cash handling experience preferred
Knowledge of banking and/or credit union regulations, preferred
Experience recommending products and plans to improve a member’s financial position, preferred

Responsibilities

Create exceptional member experiences through warm, personalized service
Support members with everyday banking needs and financial solutions
Consult with members to understand their goals and offer products that support their financial well-being
Assist with consumer lending, account opening, digital banking, and problem resolution
Contribute to a positive, team-oriented branch culture
Participate in ongoing training and development to grow your skills