Universal Banker

Community State Bank•Union Grove, WI

24d•Hybrid

About The Position

Universal Banker III (UB III) is responsible for conducting transactions; opening and maintaining both personal and business accounts; conducting account resolutions; as well as consumer lending duties. A UB III will also pursue cross-selling opportunities for current and future customers. The primary purpose of a UB III is providing service and efficient solutions for our customers. A UB III will have a thorough understanding of the customer transaction requirements and be able to effectively communicate all available options, resources, and solutions to provide an exceptional banking experience.

Requirements

Ability to perform each essential duty satisfactorily.
Eager to learn new materials in this ever-changing industry.
High school diploma or equivalent GED.
Recognize any suspicious behavior and can make decisions on when to consult higher management on any transactions.

Nice To Haves

Some banking or sales experience is preferred but not required.

Responsibilities

Process customers’ deposits, withdrawals, loan payments, loan/cash advances, cashier’s checks, and other routine transactions.
Routinely provide customers with accurate information and troubleshoot customer issues.
Familiar with company resources available to best assist customers.
Assist customers with access to safe deposit boxes, address changes, & travel notifications.
Troubleshoot issues with debit cards, credit cards, online banking, & answer general account questions.
Sell gift and travel cards.
Collecting information for, as well as executing wire transfers.
Balance and service branch ATMs and vaults.
Close depository accounts (checking, savings, money market, COD, HSAs, IRAs, etc.).
Open depository accounts such as checking, savings, money market, CODs, HSAs, IRAs, etc.
Take loan applications and can quote rates, terms, projected payments, as well as performing the loan closing.
Follow proper branch opening and closing procedures.
Balance and service ATM and cash vault.
Assist customers with access to safe deposit boxes.
Provide exceptional customer service through all means of communication.
Open and maintain personal deposit accounts (including IRAs and HSAs).
Aid Assistant and Branch Managers, as needed.
Recognize customer cues for appropriate products and services they currently may not be using.
Comply and work toward the branch goals to achieve and/or exceed branch growth potential.
Open and maintain personal and business accounts for new and existing customers.
Perform follow-up with customers.
Responsible for updating the necessary customer account maintenance/changes.
Execute the loan application process and perform loan closings.
Ability to demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities. Knowledge may be gained through coursework and on-the-job training. Must be able to keep up to date on regulations changes; follow all bank policies and procedures and compliance regulations; and complete all annual required or job-specific training coursework.
Promote CSB as a local relationship-building financial institution- with a heavy focus on volunteerism and teamwork.
Provide co-workers with positivity and support when searching for solutions.
Have a strong desire to undergo training designed to impact financial knowledge and enhance job skills.