Universal Banker

Metropolitan Commercial Bank • Great Neck, NY

10d • Onsite

About The Position

As a Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. The Universal Banker is the financial liaison to every customer entering the branch. Your highest priority will be to ensure customers are extremely satisfied with every interaction. You will develop deep and meaningful relationships with the customer to resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required.

Requirements

• High School degree or GED required
• Minimum of 2+ year cash handling experience strongly preferred
• Two (2) years of sales and customer service experience
• Strong listening and customer service skills
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Commitment to building relationships through phone engagements
• Ability to problem solve and provide solutions to customer issues
• Ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively

Responsibilities

• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
• Go above and beyond for customers to strengthen and retain long term relationships
• Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers
• Serve as the financial liaison to customers while providing world class customer service
• Open new accounts and assist with teller transactions as needed
• Bring a positive energy and confidence to Metropolitan Commercial Bank and its customers every day
• Present a professional appearance as the face of Metropolitan Commercial Bank
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED