Universal Banker

Sterling Federal Bank • Dixon, IL

21d • $16 - $20 • Onsite

About The Position

Sterling Federal Bank is seeking a Universal Banker/Customer Service Representative for their Dixon, IL branch. This role acts as the Customer Ambassador, providing efficient and quality service. Responsibilities include conducting teller and cash vault transactions accurately and promptly, selling and servicing all bank products and services, and offering operational support while maintaining essential controls. The bank emphasizes community involvement, employee development, and competitive benefits, and has been recognized as a great place to work in Illinois.

Requirements

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• A high school degree is required
• Courtesy and tact are essential elements of the job
• Excellent written and verbal communication skills
• Attendance and reliability are crucial
• Background and credit check required

Nice To Haves

• Two years of previous experience preferred
• Proficient in Microsoft Word and Excel preferred

Responsibilities

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal.
• Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
• Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner.
• Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
• Understands bank products/services and the customer's current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship.
• Evaluates the needs of potential customers and offers appropriate financial products and services.
• Bond and redemptions of bonds
• IRA account opening and processing
• Provide support for branch operations as needed
• Additional responsibilities as required

Benefits

• Hourly pay range is $15.66 to $20.27 per hour
• Paid time off
• vacation time
• personal time
• sick time
• holiday pay (12 paid holidays)
• Employer paid insurance for Long Term Disability and Life Insurance
• 401k with match and profit sharing when eligibility is met
• health insurance
• dental and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED