Universal Banker

POTOMAC BANK INC•Martinsburg, WV

16d•Onsite

About The Position

Potomac Bank is looking for a Universal Banker I who enjoys interacting with people, building lasting relationships, and gaining important financial skills. This role involves processing a broad range of teller transactions, referring bank products and services, and providing friendly customer service to deliver an exceptional customer experience.

Requirements

High school diploma or general education degree (GED).
1-2 years of prior customer service experience.
Outgoing, service-oriented personality.
General knowledge of bank operations.
Excellent communication and customer service skills.
Basic to advanced computer skills.
Pleasant personality with an above-average knowledge of fundamental arithmetic.
Ability to adhere to Potomac Bank’s Core Values: Integrity, Teamwork, Growth, Customer Commitment, Community Focus.
Basic skills in operating a computer, printer, and copy machine.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to operate standard office equipment, including coin sorter and currency counter.
Ability to speak in a clear and understandable manner and write legibly.
Ability to answer telephones and greet the public in a friendly and courteous manner.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to be cross trained in other areas.

Nice To Haves

Enjoy interacting with people.
Enjoy building lasting relationships.
Enjoy gaining important life financial skills.
Must be a multi-tasker that must have organization in your life.

Responsibilities

Interact with the public and effectively handle their questions or problems.
Explain, promote, and refer bank products and services.
Provide excellent customer service with a helpful, friendly attitude.
Identify and refer retail products suitable to customer needs.
Handle customer complaints or questions and determine the best course of action.
Establish and maintain effective working relationships with co-workers and employees in other departments.
Receive and process deposits, ensuring proper endorsement.
Cash checks and pay out money after verifying signatures and customer balances.
Process checks, deposits, loan payments, night drop bags, mail deposits, and savings bonds.
Provide access to safety deposit boxes.
Enter customer transactions into the computer and issue receipts.
Balance currency, coin, and checks in the cash drawer at the end of the shift.
Remove deposits from, and count and balance cash in, automated teller systems and night drop bags.
Assist with daily ATM balancing duties.
Demonstrate responsibility and judgment according to check cashing procedures.
Order client checks.
Issue cashier’s checks and money orders.
Complete Currency Transaction Reports (CTRs) and obtain independent verification.
Override excessive drawer cash in Vertex up to the approved designated limit.
Open and maintain all consumer types of checking and savings accounts.
Complete domestic wires forms accurately.
Maintain proper amount of currency and coin in the drawer within approved limits.
Maintain a neat and orderly work area and ensure all negotiables and confidential records are properly secured.
Understand role in the event of a robbery and know proper post-robbery procedures.
Maintain a professional appearance that evokes customer trust.
Adhere to all bank policies and procedures, internal controls, and system access restrictions.